Commerce Bank Poyntz Ave, Manhattan

Odessa was extremely kind and helpful in setting up my account today. She made sure to leave out no details and made me feel comfortable in my choice of account to set up.

The worst customer service I have ever experienced. Unreasonable, obstructive, unethical. * Asked us to have our mother (dying of terminal brain cancer) to stop by and sign paperwork as she was being transferred from a hospital to a skilled care facility because they refused to accept a legally valid and binding Power of Attorney (see below) * Charged $5/month 'dormant account' fee on a savings account for a customer with over $250k in other accounts * Would not accept a Power of Attorney written by a lawyer in the same town. It cost us over $100 to have the lawyer contact Commerce to get the PoA accepted (not a problem at any other bank in town) * Would not accept savings bonds to be redeemed without a 'special' Power of Attorney (another local bank had no issue) * Claimed not to know of IRA accounts, until we presented their own statements indicating their existence * Local branches won't process IRA closures (due to mother passing) and say corporate department must do it. Corporate says that local branch has to do it. * Speaking of IRAs, allowed my mother to draw down my late father's IRA for almost 8 years after his passing.

Can't recommend this bank at all. They will screw you over again and again with: 1) hundreds of dollars' worth of repeated overdraft fees (they'll layer them on top of each other in a single day if you don't pay attention), 2) mediocre customer service (it's ridiculously difficult to get ahold of a human being to talk to on the phone), 3) bad online banking functionality (barely any options available to customize), 4) and lack of reach outside of Kansas or Missouri (so if you travel a lot you'll be in trouble). Avoid, avoid, avoid.

There Curtesy Overdrafts is terrible!!its not what they tell you. you can only use it tops 3 times if more then the three you are in trouble they don’t send notification that there cutting it off.so that mean your bills is in trouble.myself have money direct deposit in to My account it’s not like I’m putting money in to the account you get your money before I get my money.

It’s a nice experience!! The girl works there named Taylor is really helpful and sweet. There should be more people like her working in the banks.

They are not attentive at the drive through window. Took 10 min to be greeted.

Excellent service! They always go the extra mile.