City & County Credit Union - Downtown Saint Paul Office E 11th St, St Paul

Use to love being a member of this bank however: everytime you turn around they are "improving the mobile bank" which is NOT an improvement. Example you use to be able to use your fingerprint to access your account. You would think this is more secure then typing in yet another password.but no they took that away. Now whom ever is thinking that this is more secure needs to go back to school and figure it out that this is not more secured as no one can duplicate your finger print!! So frustrating to say the least.

I tried borrowing $5,000.00 and this credit union did everything possible to make sure my loan was not approved. I was purchasing something that had 45,000.00 of value which means the credit union would have more ownership than myself. I was trying to get a fresh start at 65 years old. This is what being black is like. $5,000.00 and equity for the bank would have been $45,000. This hurts

Updating my review of the downtown CCCU from 3 years ago. I can see that their staff are trying their best to be “happier” and “nicer”. I’m very glad to see that improvement. They also did a very good job with my PPP loan, so I’m very happy with that. Also like that they do regular checks on my credit score, and give me better rates on my credit card automatically. My rate is around 8.99% which is the lowest of all my credit cards elsewhere. Thank you.

Have been banking with CCCU for years and recently switched to this branch from the Maplewood one. Staff here are always friendly and helpful. As a tipped employee, I love that this location has a customer-side change machine - even if I walk in with 3 different forms of money to deposit, I can be in and out in under 15 minutes. Highly recommend!

So u get a gift card with an expiration date thats years away and if u dont use it, the bank eats the money that gifter gave and theres no way to return it/refund it back into the card or the gifter. So basically the bank is taking ur money and lesson learned is nvr get a gift card from this bank.

We worked with Tina Hagen to purchase and refinance our home. They have been an amazing to work with (responsive, courteous, and professional)! I would certainly recommend working with them if you are interested in a mortgage.

This is my current bank. They are just as bad as any other. They charge a $35 fee for over drafts, and there's no option for just having the card declined. Their response was they have to make money somehow, but they are charging their poorest clients, whom they know have no money, because they have no money, while all the services for rich clients are free. Just your typical regressive banking system, approach with caution.

I have been very impressed with Branch Manager Tim L. For the most part my personal and business banking needs are straightforward, but when I need added support Tim is high energy, professional, personable and smart. He communicates well and will call to give you a status (even if things have not moved forward) and keeps up communication through conclusion. Whether it's early on a Monday or late on a Friday Tim has made himself available and is an invaluable member of the Downtown St. Paul branch team.

Danielle was very helpful in establishing both checking and savings accounts for us in our first week of being married.

My experience was great! Both Debbie and Emmanuel, as per usual, give the best customer service! My experience with each of them has always been positive. Each has taken the time to develop a relationship with me. I do business with people that want to know me and give me the opportunity to know them. I put my money where my trust is. I trust them!