Chicago Title Riverside Dr, Susanville

They sent us over the E document to sign everything for our new title unfortunately the name was incorrect and the primary phone number was incorrect which I had to get a verification text sent to to log in... After reaching out to Chicago Title to correct the name and make my phone number the primary phone number so I could get the text verification to log into the e-signature I got a kinda rude response and no new e-signature login. After waiting 3 days I finally got a reminder to sign the E documents stating I only had three more days to sign them I tried to log in and guess what still under the incorrect name and incorrect phone number! At this point I called Chicago Title and spoke with one of their employees who was extremely rude and then hung up on me when I got annoyed because they could not complete such a simple task. When it came to the in person signing portion of the paper everyone was nice! Maybe just a bad employee or maybe she was just having a bad day. I don't know..

Chicago Title was our escrow company for my recent home purchase. My experience with them was very disappointing and frustrating. Through the process they were slow to complete the required paperwork. They did not send the money in for my home insurance on time and I received a notice of cancelation before Chicago Title finally paid them the funds. They accidentally returned a money order that was supposed to be sent to the sellers back to me. I almost lost it in the whole moving process and it caused unnecessary stress. The escrow company should not be a negative factor in an already difficult process. I would not use Chicago Title again if given the option!

Amazing personnel! Very knowledgeable and helpful.