Chicago Finance Center Inc. W Montrose Ave, Chicago

I would rate this place 1 star for many reasons. The one thing I will mention in this review is how unprofessional their call center is. I had paid my car for two years and had always been on time. One time I was late by 2 days and they turned off my car!! After they did that I was quick to refinance somewhere else. I can’t deal with a rude call center and not showing appreciation to customers that had always paid on time.

Don’t give out your card info over the phone to the girl that answers the phone. She stole my card info and started buying things online and getting them sent to her house. Reported this and they did nothing. They are also scammers just don’t use this place unless you want to get scammed. No wonder they have 1.3 stars

They literally help you only when they feel like, and i always get different responses from every single rep. And my call HANGS UP EVERYTIME IM ON HOLD! Plus, they scheduled my payments a week after my due date because “i asked for it that way”. Knowing well that i never changed my scheduled payments! NEVER AGAIN.

They only got one star because google gave me no choice DO NOT FINANCE FROM THIS COMPANY!!! Their customer reps are rude, unprofessional and do not care about their customers who literally pay their bills by providing their business with this company. In 2018 I purchased a 2012 Dodge Avenger with 140,000 miles 60,000 less than my 2000 Jeep! Paid $520 a month for a 2012!!!! My car caught on fire due to an electrical issue Feb 2020 and this company didn’t even bother to reach out to me for another vehicle or keep me in the loop with what was going on with my car. I eventually called it a loss and stopped reaching out to them since nobody returns calls and a manager is never available. It is April 2021 and they’re telling me they’re taking legal action for a $500 deductible that is due. Never once reached out before that but now after over a year later they’re looking for money????? Now the lady threatened to put this on my credit report. If I don’t have to give them a penny more, I’ll take $500 on my report that’ll be removed anyways! DO NOT FINANCE OR PURCHASE ANY OF THEIR VEHICLES!!!!!

DO NOT DO BUSINESS HERE!!! I went on maternity leave from work and got behind on payments. I had to pay for three years and was less than 6 months away from completing. The entire three years, the staff was unprofessional. They were careless and had poor record keeping skills. I told them I was on leave and when I expected to return back to work. I was told it was fine. They basically took advantage of my most critical financial downfall time to scam a bigger profit. They cut my car off with their cut off switch right before I was expected to return to work. They told me in order to get it back on, I had to make my payments. After making the payment, they tried to cut it back on, but the car would no longer start. A mechanic looked at the car and said the way the cut off switch was connected, caused the car to no longer start. I had to go back to work and had no car. I argued back and forth with them that the car had been operating without any issues until they cut it off. They charged me $250 to get it tow to their shop. They claimed it was another issue that caused my car to go off at the exact time they cut my car off,(how?) and wanted $500 to repair it. Then they said I had another payment due and before they work on my car, that payment needed to be paid. Now remember I had just started back work and after catching taxi cabs back and forth to work for $30 each way, I realized I can rent a car. I had end up paying about $1000 out of pocket traveling to work and home because they malfunctioned my car by placing the cut off switch where it shouldn’t have been. Once they inspected the car, of course they concluded the issue was not related to the cut off switch but yet decided to move the location anyway. A few months later I called to pay my balance off early with taxes. I wanted to be finished with this place. I paid the total balance they gave me off and was told I would receive my title in the mail in a couple of weeks. After not receiving my title I call to inquire about the hold up. I was told I still had a balance of $500. This place continued to harass me with made up claims for money. I started receiving notices about owning insurance which I never had with them and similar things. PLEASE BE WARE!! I wanted to mention I’m a African American woman in case others black people experienced similar treatment here.

0 stars for sure. I just called to follow up some information and the lady hung the phone on me. She didn’t care to help me reach a solution. I thought that was total ignorance and disrespect. This is a terrible finance company. I pay over $500/month for a car that’s not even worth it. They tell you anything just to sell you a car. DO NOT BUY A CAR FROM HERE. You will regret it. The customer service Reps are the worst. You shouldn’t have to deal with bad attitudes when you are spending your hard earned money.

If I can give them ZERO stars I would! Very unprofessional you catch them in a lie they will say you're being disrespectful and hang up the phone on you. Mislead you with information. Sad to say I will have to show up with the cops once my vehicle is brought back to the dealership to retrieve my belongings. If they try to tell you they cannot give you your belongings please talk to a lawyer because it's is ILLEGAL for them to hold your personal belongings HOSTAGE!! Mari has the worst customer service and I will NEVER recommend anyone to get a car from them just because their finance department is so messed up!!

I've been fortunate to know the Owner and some of the Ladies who've worked there a long time, and they are helpful and concerned about their customers issues, but the only problem is trying to set an appointment just to talk with someone who can help you. The newer hires, definitely need more customer service training, which I've requested to the owner. Also when you are just a few days late, Whoever is in charge of sending calls, and messages, should review your payment history, before blowing your phone up, with threatening messages. That "CAN" be a lot better as well, but besides that, you can't be upset about your car being expensive, when you said, yes, and signed on the dotted line.

Dont do it. Went to the one on cermak and cicero. They are very dishonest and pushy. The salesman and I agreed on my first payment date and they turned my car off before the date just to bully me into paying early. When I asked about it the salesman pretended not to remember. My car broke down the first week and they ignored my calls to fix it just to try to make me pay $200 to get the whole care fixed. Definitely the worst mistake of my life. The salesman seems nice but they are really dishonest, greedy and not trustworthy. Buyer beware. Dont tell them you do uber because they will try to force you into this rent to own program where you are basically paying way more for your car note. If I could do it all again I would steer clear from this place.

The customer service sucks. They don’t work to help you. They are only out for the money you owe and they are quick to deactivate your vehicle for one missed payment. Only a few people that works for the company is helpful. I was threatened and harassed by one of the employees. I wouldn’t recommend them at this point.