Chartway Credit Union W 9000 S, West Jordan

I’ve banked with the place since 1998 when it was Utah Central Credit Union and then Heritage West and now Chartway.. Since Chartway took over I’ve had nothing but problems with things that shouldn’t even be issues. I have transferred all money to a different bank and will no longer do business with them.

Posted hours online and on the door say they open at 8:30, yet some chick just sat behind the desk with the door locked tapping her nails against the desk like she was bored until almost 9:30. Either change your hours or do your job.

Horrible experience with the bank. Always getting locked out of my online banking and today after talking with an online banking specialist for 45 min. She advised me to call back at normal hours tomorrow to assist me. I guess her shift was over. So basically everything we just went over I now have to do again tomorrow and still have not accessed my online banking. I now have to go to an atm just to check my balance. Horrible customer service

This bank is terrible!!! The people are nice, but their online banking sucks. I have an auto loan with them and nothing is user-friendly. I honestly can’t wait to refinance my truck and get it somewhere else. I just moved and was trying to update my mailing address and no one will talk to me over the phone because I can’t remember my pin and it is packed in storage. Now I have to go into the bank and they are closed every day by the time I get off work. So glad I don’t have a checking and savings account with them. America First Credit Union is the best!!!!

If you get a loan here, don't take it. Don't trust in these people. A year ago I bought a car and got the loan at this bank, but they didn't give me all the information I needed or they hid it. Today I am paying an extra $ 2000 and they have not given me possible solutions.

Bad customer service. Manager didn't do anything to help my husband, he was the one who had to be after her. He put in a complaint. and the lady who called him back didn't help either, just made him call the manager back. So nothing got resolved.

Awesome branch. Great service and great people working there. My auto loan was sent to another branch accidentally and Clint drove me there to pick it up. You rule Clint!

They make it impossible to get caught up. They will not roll a month to the back of loan or move due date. so hopefully god forbid you never have a financial situation arise....

I was waiting for more than 30 minutes in my car to make a deposit and nothing came out to say anything until it rings like 3 times and their attitude is bad they should consider changing employees !!!!

Never ever have i been so happy dealing with banks. Thank you for all your hard work Jared.