Charter Title W Loop, Houston

Slow, unprofessional, and stuck in 1990s way of doing business. Took more than 2 weeks to get a preliminary CD; multiple emails, phone calls, and text messages were sent. Balancing the CD took more than 2 days and I had to enter the data into the lender portal for Charter. Documents were released to the escrow officer at 1PM and at 2PM a mistake on 1 document was found. Documents for closing were released by the office at 6AM for a 845AM closing.

Provided a very high level of customer service. Ali was phenomenal to work with. Very grateful for all of their help.

End user BEWARE! We legally pulled out of contract after receiving inspection report & seller not responding to issues. It took us 18 months & hiring an attorney to get our earnest money back! Loan officer immediately released earnest money once she received contact from attorney. She knew she was in the wrong, just being spiteful!

I am a Realtor who has had norhing less than seamless closings with Hillary Lipsey for the past 11 years. You can always count on Hillary & her assistant Shannon.

Great place, all our clients come to close on their new home!

Great customer service. Highly recommend for your real estate needs.

Wonderful closing experience. Professionals work there,Megan.

While other title companies stay late to service clients, the employees on this one leave by 4 pm while files seat on their desk. Hours of operation are wrong! Stay away from this one.

Very pretty office, but wasn't overwhelmed by my closing agent.

Friendly, efficient, and very experienced. Convenient location.