Cash Store Spencer Hwy, La Porte

This review is for Miriam Gutierrez, store manager of the cash store located on 9001 Spencer highway. I walked into the store approximately around 5:30pm, she had let me know there was a couple of customers ahead of me and gave me the information to prep the paperwork needed. While waiting, not only did she keep reassuring me and the woman next in line that she would be with us shortly, I also noticed she was multi tasking between two other people at the same time, meeting their needs, and making sure she did everything possible to help them. I was finally seen around 6:35pm, embarrassed by the fact that my emails were not going through for her to process me. She kept repeating the words “we are going to make sure we get what you need. Don’t worry. I got you.” The upmost, respected words you could give to a customer. When all was said and done,, I left at 7:30pm, meaning she worked over time and still hadn’t gotten to the woman behind me. The entire experience was great due to her positive attitude and humble approach to the challenges. It was refreshing to see some one care as much as she did, and had a smile on her face the entire time.

I had a terrific experience with Miriam. She was very professional and Very Nice and helpful. I came in a tad stressed and had issues with printing out some paperwork and she kindly walked me thru it and we eventually got loan done. She is the true definition of how someone in the customer service industry should be like. PURE EXCELLENCE!😁👍👍

I went in and talked to the store manager, Miriam. She was amazing. She helped with everything I needed. She was very thurough and told me how everything worked first hand. It was an a very very good experience.

Both ladies working inside were excellent in their Customer Service and the Store Manager Miriam Gutierrez was extremely helpful, patient and very involved in her customers and getting to know them. I would definitely recommend them for your cash loan services. Best Experience I’ve ever had with a loan store. Thank You Miriam!🙂

Had a super great experience with Miriam! She was so patient and took care of all her customers without making any of us wait too long. Very happy with my visit

I was helped by the lovely Miriam Gutierrez. She was very nice and she knew what she was doing. Explained everything in detail and was very informative and caring. She made sure I knew everything before I left. Made the process less stressful. I love that they have a computer in case you need to print anything. Best experience ever!!

Miriam was absolutely amazing she was so sweet and so friendly. I was able to help me through a really difficult time 100% recommend speaking with Miriam!!

Miriam G., the general manager at the La Porte location was phenomenal with her excellent customer service! She was able to approve me in minutes and explained everything in detail to the point where I didn’t have to ask any further questions. I’d recommend this La Porte location any day!

Everyone is so friendly and helpful. Great customer service from these people, especially Ms. Gutierrez, the manager. Jerval always has the best smile and is very helpful. What a great bunch of employees. They all deserve praise.

Rude, unprofessional, will lie to your face and have the nerve to try and lecture you for being frustrated. The manager Miriam took a full five minutes to explain how and why my bank and its employees are dumb and don't know what they're doing, just to turn around and run the application with the info she'd already been provided with four times. Miriam also made sure to tell me I was declined because I "had opened my mouth at the wrong time... I mean account at the wrong time." That remark sure wasn't missed, and definitely not needed as my account had been open long enough for their criteria. That's shade on a low level.