Blue Ridge Bank W Main St, Luray

BEWARE. I recently created an account with Stessa Property Management software to allow collection of rent online from tenants. Stessa's set up process in no indicated a bank account would be created, but I was sent an email that indicates a bank account was created in my name with Blue Ridge. Upon contacting Blue Ridge regarding this unauthorized account I was told that they couldn't even verify if the bank account number that I was given is for an account at their bank and that all inquiries would have to go through Stessa - which they have partnered with. Blue Ridge was not able to confirm nor disprove that an unauthorized account was created in my name with their bank. BEWARE.

Long story short, Blue Ridge was my lender for my ppp loan. There was some difficulties with the technology company Smartbiz and my 2nd draw loan. Michael Knotts responded my inquiries and was GREAT at first, but then outta no where he DISAPPEARED! Stopped responding to my 5-6 emails. Ignored my phone calls. Smartbiz told me the issues, straightened it out and ultimately BRB funded my loan. However , if that’s they way they treat customers, thanks for the loan but no thanks to Blue Ridge Banking.

Not quite an okay experience since I’ve had an account. I’m constantly getting booted out of the system and have to change my PIN number. They are also nearly impossible to reach on the phone, forcing me to go there in person - IF I’m in town. If not, I’m out of luck. I also may wish to speak to a human being at 2:00 AM on a rare occasion, but that service isn’t offered either, because I guess they’re too small an operation. The day is coming when I require better. Probably with a better bank.

Was in the application part of my PPP loan a month ago when the application booted me out. I went to fill it back out and the application link was gone. I sent 5 emails, about 1 a week, and none were returned. Michael was my rep and now I am going without funds since the program is now out of money.

Have had numerous issues over the last 8 years of banking with Blue Ridge. Please don’t take their word on bank polices as they do not honor their word, but get them in print— wish I had done that. That’s why I’m refinancing my mortgage through another bank.This morning was the last straw! I had to get a manager approval to deposit a check that I have deposited monthly for the last 8 years. My husband and my name was on the check, but because I am the only one with a checking account I needed to have the manager approve the check and waited 10 minutes for that. I was only depositing and making a truck payment that is only in my husband’s name. The head teller said she could be fired if she didn’t get the approval—- she’s been doing it for the last 8 years. I will be closing all accounts and also transferring my car loan.

I was referred to Blue Ridge Bank by a business valuation expert to seek a PPP loan. I knew that demand would be immense and I needed a bank that would provide high service and would not be too inundated with applications. I made an excellent choice, as Blue Ridge Bank came through for me with high service and a desire to be responsive when it was otherwise difficult to do so. Thank you Blue Ridge Bank, especially for the services of Robert (Bobby) Herndon and his exceptional team!

Best experience I have ever had in regards to banking. Liane and Kellie were extremely helpful and are 100% committed to their clients. I love Blue Ridge Bank and highly recommend them.

Blue Ridge Bank has been a pleasure to work with. Everyone that has helped me has been responsive, professional and very friendly. I would recommend Blue Ridge to all of my friends and family!!

These people at this bank are amazing, helpful, friendly and just down right nice. We just financed our second car through them & we could not be happier with their commitment to friendly & effective customer service. Thanks Again, The Tolle's

I had a great experience and couldn't be more pleased! I would definitely recommend it to anyone looking for a car! The people there are awesome and the cars are in great shape and an amazing price!