BCU Service Center N Milwaukee Ave, Vernon Hills

Mostly I have had a good experience with BCU. I use them as a web based bank since I am no longer near any of their brick and mortar locations. Their website seems to be inconsistent at times.

Me and my husband just got a car loan from them and have not received any information on the loan or a payment book,or anything from them since I bought the car,I want to make a payment but I am not doing it online,we have reached out to them 3:times ,and was guaranteed a payment book was on the way,and have received nothing yet,after seeing some of these reviews I refuse to give them my account number so they can overcharge me,I already got ripped off from the car dealership,would not recommend them , especially when they tell you there going to do something,and I'm still waiting this is ridiculousl

This is such a great credit union. The member appreciation here is always at the top of its class. The rates are always amazing too if you are trying to save money!!

People who complain and whine about their experiences are most likely people with bad credit or poor credit decisions! Some one had to say it.. BCU is amazing

I have worked with various banks. BCU Vernon hills is worst bank. If you call customer service they will not be able to pull up your account, every time you have to visit the branch to resolve the issue. If you make advance payment, still you have to continue with your monthly payment or else they will screw up your credit. (List goes on) Not sure how this bank has sustained this far??

Long time Member, excellent service & wealth of resources. Can't put over the fact enough of how great this financial institution is.

So i called the collection agency yesterday and spoke to an agent Audrie in regards to my car being repo by sat jun 16 and she had me on the holding line for 15 mins to get answers and then we hung up on ok intents but then however the same teller calls me back and i found out she went asking about my situation two other tellers and did not have my consent to do so

Do not do business with them. Tried to make my first payment as they did not see me a payment book on time and they wouldn't let me make a payment do to not knowing the answers to some security questions they pulled off of the internet. Now they are going to charge me because they keep saying I didn't send them a copy of my insurance card. Stay away!!!!

Bank with USAA or Chime bank instead. BCU is garbage. BCU has a 3.3 rating for a reason.

The older woman, I think her name is bonnie, without fail ALWAYS gives the sickest attitude. I avoid coming here as much as possible because of her, and when I do have to go there, I pray she's not there.