Arkansas Federal Credit Union Marshall Rd, Jacksonville

So yesterday, I came on here frustrated and gave them 1 because I was absolutely ready to leave the AFCU after being with them over 10 years. Well today, I have to come back to edit my answer and here is why. Although I have had issues the past few months, the ladies that I spoke with today? are the reason of why I will be staying with AFCU. How many banks do you know give you a number to call in about your complaint, actually hear you out, do the research, apologize, AND fix the issue??? AFCU did just that today :) I received the email around 830 am saying they received my complaint from google reviews and to call to speak with a manager . So when i first called in I spoke to Charlotte first , she took my information and wanted to reach out to me once she pulled calls and understood what was going on. She was super sweet but she didn't know exactly what was going on besides what was in the notes , I gave her a more detailed version but she still wanted to pull the calls and do further research to come with the best solution, which i completely get, she needed to hear both sides. Cool. Now the person who made the actual call back was Lauren, who I assume was over Charlotte because she had all of my information and had already pulled & listened to calls . She was soooo pleasant, like a ray of sunshine on a cloudy day. She listened, understood exactly what I was talking about and , fixed my issue. Not only did she resolve my issue she gave me additional information about the AFCU processes along with telling me about certain security features I can utilize in the future to prevent fraud. Just by them calling and letting me know that I was valued, important, and my complaint mattered ? Literally turned my entire day around. As I said in the original post, I have been in customer service for over a decade, and now I am on the operations side of things , so I completely understand how processes work and the importance behind them. I, in no form expect people to do things out of their reach but I do expect empathy when things go wrong and when I was misinformed. These ladies? Deserve a raise. They went above and beyond . They let it be known to me that I was not just another number and my membership is valued ,This is the AFCU I know and this is the AFCU that I signed up with 10 years ago. Their customer service has always been #1 in all branches, so I will not let a few bad apples ruin my relationship with AFCU. Keep up the great work you guys! Thank you again Lauren and Charlotte!

way to high apr for car loan when my credit score was over 700, and they double charge you and take money from you even though you already paid and don't have auto pay on. Happens every month and tired of dealing with it.

Was thinking about going there to open an account & madye get a car loan, but after Reading the reviews changed my mind. NO THANK YOU Poor Reviews

If you’re trying to buy.a car within a week you might wanna try someone else. I’ve purchased and paid off 3 cars with afcu in the last few years and that clearly that doesn’t matter. I was trying to purchase a new Tesla a few months ago and lost my VIN because afcu kept asking for a copy of the title when there isn’t one made yet. Gave them everything else they’re supposed to have but they kept insisting on the title. So 3 months later I got a new VIN for another Tesla and emailed afcu again to which I got no response so instead I tried financing via the Tesla site and not only was I approved in a matter of minutes but also half the rate afcu was giving me. 2.3%

Opened a savings account and set up electronic statements with the older woman with short hair. Come to find out, they were charging me a monthly fee for paper statements that I NEVER EVEN RECEIVED. If I actually received a paper statement in the mail, I would have known and corrected the problem. They refused to give me my money back for their mistake. Worst bank I have ever used. Don’t open a savings account, they will steal from you.

This review is really broken up into 2 parts. The "banking" side and the "insurance" side. I have only been a member a few months but the banking side has been very good. I have a branch in Rogers, Arkansas and they are always prompt, friendly and willing to help. The insurance side consistently fails to follow through. It took them over 60 days to provide a quote. Then when they scheduled a call, they failed to do so. If it takes 60 days just to provide me a quote, how long would it take to actually provide service... I don't know that I can recommend them.

Made my car payment with a money order . Said they never got it . I called western union and they said it had been cashed . I had the money order traced and ARKANSAS FEDERAL CREDIT UNION CASHED IT ! So I asked about what happened and at first they told me I would have to come over there ! I live 80 miles away ! So I called agin the next day and they said it was applied to someone else’s account ! Really? So they are re applying it to my account. Sounds like they have a dishonest employee. Or they are just not very organized. It cast me a 57 late fee !

**ACFU HAS (as of 10.12.2020) AN ACTIVE DATA BREACH** **UPDATE 08.11.2020, in response to owner response ** I appreciate you for taking the time to respond to my review, however, I do not appreciate that your assumption that I would replace a compromised username with a recycled username. Per your statement: "Once the bad actor has a list of potential user and associated passwords, they attempt to access websites such as financial institutions." This is sounds like passing the buck to the customer. You are assuming I reuse my usernames. I obviously don't reuse passwords or the hacker would own my account... How about accepting some degree of accountability instead of lazily skirting an issue being brought in good faith by your customer. Again, I would state that I did change my username, to "something completely random", novel, and unique to your site. How would a bad actor preemptively gain access to my new username when I can definitively say that I have never, EVER used said username? In my limited understanding, I can only imagine two scenarios: 1.) Users of AFCU online banking are assigned an internal identifier that remains constant, regardless of changes to the username and this identifier was obtained by a 'bad actor', (e.g., an initial email address used to create the account or an alphanumeric ID that is randomly generated by AFCU and tied to the account, rendering changing of a username pointless) or, 2.) Your site is currently compromised. I will gladly alter my review if you can tell me how my second username was compromised within weeks. I eagerly await your response. I reported to customer service six months ago that I was receiving email notifications that login attempts were being made to my account. I was instructed by customer service to change my username, that they were aware of the attemps via similar complaints received prior. I did change my username, to something completely random. Around two months later I check my email and find that I have been locked out of my account due to excessive incorrect logins. I had not once attempted to login during this period. I checked to see what had actually happened, and found that someone had again (a 2nd time) obtained my username and attempted to access my account around noon three days in a row. Thank goodness this company either hashes, salts, and/or encrypts customer's passwords or my accounts would no longer be mine. To be fair, this credit Union did help me refinance my car loan for half the APR of my previous loan and were prompt and courteous throughout the process around two months later. They just really, really, really need to address their site security.

WORST REFI LAON EXPERIENCE EVER!!!! I am so glad I called it quits with this company before closing. I have never had to work with such unorganized, inexperienced and rude people ( Kevin Sheredy and Megan Bustamante). Please don’t let them get you with offering a low interest rate because it’s not worth dealing with these people. I sent everything they needed the same day they asked in hopes of closing in a timely manner. 8 weeks later, after them dragging their feet, they want the same info again. They don’t answer there phones. I would call Kevin and I had our employers call Megan to verify employment and neither would answer their phones. I would email and not hear back from them for over a week and sometimes 2 weeks so I would email again. After having all the info they needed I would think we were fixing to close and then they’d want something else. I’d send that and then they’d wait another 2 weeks and then want something else. This went on for 2 months. I wish I would’ve read all the reviews before even starting the application process because so many others feel the same way. I think the only positive reviews are coming from workers or people they know. Please save yourself the time and trouble and go with Chase. They’re great! It took less than 30 days to refi with them. Once you send them all the info they need that’s it they don’t push you to the side and take 2 months bugging you with sending the same info you’ve already sent.

Don't bother trying to use their CC for any transactions. They will flag anything as suspicious and then freeze your card. They claim they tried to contact me but left NO message on my phone. I was seeing issues with charges being declined for online accounts before I realized they had mysteriously frozen my card over small transactions with reputable online vendors. They send a letter! I just spent 20 minutes on the phone trying to resolve this. I will not use this card again.