Amscot - The Money Superstore Sw College Rd, Ocala

Was very excited to get my marriage certificate application notarized after work (which for Alabama only requires a notarized signature) & Amscot as a matter of policy won't notarize them. This really affected my plans as I'm not off work during "banking hours" & had to scramble to find another evening notary. It honestly makes no sense why they can't sign that you presented an ID & signed something.

On thursday June 17th at around 8 am , I came into this establishment to cash my stimulus check and the person helping was named James or Jason - something like that. Not only did it take and extra thirty minutes to cash my check but he counted the amount wrong. I’ve worked in the financial industry for thirty years , you should be counting money from 100s to the lowest domination. The associate told me he will be counting my money from 20s to the 50s then 100s and smaller bills last. When I tell him that he should be counting from highest to low , he tells me this is how he does it and how he will do it. I’m disappointed.

Most racist place ever. My 16 year old daughter tried to cash her first check there the rep took the check apart for her stamped it and asked her to sign it. My daughter signed the back and checked the box and wrote the date not knowing the box she checked was for mobile deposit the lady told her because she checked that box that they cant cash the check and to ask her job for a new one. It was blank so clearly it was an accident but she refused to cash a 179 dollar check. I waited 15 mins for a manager who put a X on the stamp and said here's the corporate number have a great day. I sat back and watched how they treated each white customer that walked In and each black customer while I waited for corporate to answer and it was clear as day that racism is real at this store in Ocala

Even though it gets pretty crowded up there at times, they do their best. It's the customers that are unbelievable. They don't realize for one, they have a system where they know who is next. Another, they take cash. No credit or debit. That's why they have an ATM. Seriously, this should be a no brainer. Also, if you don't have your ID how in the world are they suppose to verify who you are? 🤦

Tried to bring in a personal check of $1,000 USD, and they wouldn’t cash it. sat there for 40 mins with nothing to show for it, not even an explanation as to why. went to a different amscot. finally told me what to do to find out why. called the number and they told me 1k is too much for a personal check. website says there’s no limit. garbage.

Most of the people here are very helpful and pleasant. However, their customer service associate named "Cindy" is extremely rude and not very helpful at all. I have had her take care of me 3 times and all 3 times she was rude to me. I have also heard her be rude to others and it's sad. If you go to this branch and see Cindy, ask for someone else and save yourself the aggravation. She doesn't seem to like people.

Sometimes they ask for my id for my $700 money orders ..never really asked why .until today I was next to someone a white younger male who asked for money order for $1145 and they didn't ask him for ID. Yet I was asked. I'm black female. I asked why ..the lady, not knowing I heard what happened next to me, replied, "oh it goes by amount Amscot makes us." I said yea right this guy wasn't asked ..she just looked stunned. No reply. ...discrimination. not going here again .

I have had nothing but great experience at this Amscot. They handle people quickly and great customer service no matter how many people arrive at the same time. Love the little tootsie rolls they give customers.

This Amscot was a good experience in that the staff were professional and courteous with me and I felt like a valued client. I will use this Amscot for all my future financial needs. Ty!

I use amscot a lot. This location is the worse the people who work here are horrible and rude. I'll never come to this location again. Avoid them at all costs. They should consider teaching these people something about customer service. I usually never write reviews but here I am.