America First Credit Union (inside Ridley's Family Market) E Main St, Hyrum

The hours are fantastic for customers. The staff is polite and friendly. Approvals are fast, and rates very competitive. Online banking is top tier. Best bank I've ever used.

Horrible customer service. I was on the phone with one of the ladies here and she was extremely rude- constantly talking over me. I was trying to explain to her what I needed help with and she said she needed to help another customer and needed to end the call with me. She was talking to someone else in the background the entire time I was trying to talk to her (very unprofessional). I’ve worked with several other banks in the valley and I’ve never received such discourteous service. Sad when you get better customer service at the gas station down the road then the people who have control over your investments.

I have been a member with America First since I was 12 years old (13 years ago). They have always been very friendly and professional. I enjoy banking with them and have no intentions of ever leaving. I also really like that they have a updated mobile application. It can be nice to deposit a check with the app even if I am no where near a branch.

I do not reccomend America First Credit Union to anyone. I have been a member for 27 years and they have finally lost my respect. Being a member of the military has its sacrifices. What I didn't realize is that those sacrifices can often include hits to your credit. When I joined the military I was told that all debt payments would be deferred while on orders. That didn't happen, because of this my credit took a hit. When I went to my credit union of 27 years they offered me an 11% interest rate on an auto loan and all they had to say is that I was worth no more an my experian credit score. That they wouldn't lend to me at any less of an interest rate than 11%. Even though my score is good with Equifax and Transunion and I have paid every loan off with interest, I was not worthy of any sort of "normal" interest rate. I have receivd a 5% loan from USAA who understands our service members. Shame on America First.

My son is a person with disabilities. The staff at the Hyrum branch are so accommodating and patient with his questions. Thank you.

One of the best branches of this credit union. Always quick and helpful service.