AltaOne Federal Credit Union S China Lake Blvd, Ridgecrest

Yesterday I went to close my account with Alta one. The lady behind the desk stated that what ever issues they were having before , shouldn’t persist any more because they are under new management. I insisted that i just wanted to close my account and continue my services else where. The teller then purposely inconvenienced me by writing me a check instead of giving me cash to close out my account. I told her I would like the cash and her response was “well I don’t have any”. I can’t cash the check with Alta one because , you guessed it , I don’t have an account with them anymore. So now if I go somewhere else to cash this check, I will be charged a fee to cash it, the amount of money issued on the check will be less than what I would have left with If they gave me cash. This place has always given me the run around when it came to resolving different issues , wounding recommend anyone to bank here.

Worst customer service ever. They don't ever get back to you when they say they would. You have to be chasing them to get any answers. I applied for a loan and got pre approved online thinking that they would contact me, is been a week and have not got one call from them. I reach out to them and they said they would call me back and still nothing. This place is a joke. Would not recommend at all.

My payment had failed due to banking error, due to my own technical mistake of not checking my bank account to see if they had actually pulled funds out they put a repossession flag on my car, they called my home phone but no messages left so I was obviously unable to respond, unfortunately as soon as they put the repossession flag in place it also places a large fee so remove it. Sadly this bank issue seems to happen frequently and all they say is it must be my banking institution.

Not a good place to bank. Clueless employees and their mobile banking is horrendous, like something from 20 years ago. Hours are ridiculous, and if you do need to go to the branch office, plan to be there for a long time. This place is a hard pass!

I had a problem over four days trying to deposit a check through their ATMs. When I called in to see what the problem was, I was told they had no history of the transaction attempts nor any idea as to what the issue might be. I then used their moblie app to deposit my check. I called them back to see of there was any way to speed the deposit along so I might have access to my money, and I was told no: they had no way to speed the process along.

Spacious building with generous parking lot. If you are looking to refinance a loan, they have the ability in California to add or remove co-signers which is a plus.

Every interaction with AltaOne was terrible. They ended up costing us a really good interest rate with a credit union we were trying to finance with because they negated on promises and took three months getting paperwork to us that we needed. I ended up having to call them multiple times a day for many days in a row to get them to complete what should have been done quickly. We will never go back.

Great bank been a member for 10 years have had many loans and a mortgage here best rates and no issues. I think the people giving bad reviews dont know how to manage money they get overdrafts and get upset .

So done with altaone they used to be great but idk what happened to them. They canceled my my debit card and didnt tell me nor send me a new one when I called they said they would turn my card back on and they didnt. And i never had time to go in a get money so i maxed out my credit card. I'm so pissed. And then they took money out of my wifes account and made her go negative and said theres nothing they can do. After I get everything payed off I'm switching banks!

Let me start by saying we have been members at this bank for 15 years. I will NEVER get another loan through this bank. Its an absolute joke... Take my advice and look elsewhere. Someplace that will not continue to make unexplainable mistakes in thier own favor. Only to have you as the member take your time to rectify it. Super inconvenient!