A-MAX Auto Insurance W Belt Line Rd, Cedar Hill

incompetent and insensitive.... I was in a no-fault accident this month with one of their clients and when I called, I was told that I had to file the claim on MY insurance by Jennifer and then she just hung up the phone. I called my insurance company and they told me absolutely NOT, that's not how it works andnI should have NEVER even told that. I waited a few days hoping that I may get someone more knowledgeable the next time I called but nope, Jennifer said the exact same words to me again but that she checked with her mgr this time Bobbye who was there training someone new, I asked to speak to her mgr. Bobby...she said, "she's training someone so you may have to wait", I said I'm a real-life customer, who better for her to train somebody with, so can you please ask her to get on the phone now...Bobbye came to the phone and basically told me that they AREN'T an insurance company but a broker and that Jennifer SHOULD have told me that on Wednesday, SHOULD have asked me for the customer information on Wednesday and that I COULD have BEEN and filed the claim days ago BUT that she was NEW ALSO and didn't REALLY understand the process YET since she'd just gotten on the phones...smh..how is this the victim fault??!!

I'm giving a special shout out to David he made the process fast and easy. Good customer service thank you.Need insurance go see David!

Love it went there was no wait the rep was polite and sufficient I went to pay my insurance it was a in and out process, but everytime I go it's like that

Hey amax Auto insurance not a good place to get insurance. They put my account on auto pay without my permission took money and didn't want to get it back. So don't go here thank you

The Ladies in there are super sweet & very helpful..

So far so good very competitive prices great customer service

If I could give NO stars I would!!! Terrible Terrible company, FYI if you have a car accident it takes 4-6 weeks for a 3rd party company to review your claim. Meanwhile your car will not get fixed & they do NOT do any reimbursement. Do NOT use AMAX

Over priced insurance. This location will not let customs use the restroom. I had to leave and go to a gas station. Lady was rude and didn't even care after I told her not one other store was open on the whole block 220 a month I have 117 with geico.

Surprisingly all the young ladies in there were nice and sweet. You normally don't get good customer service anywhere in cedar hill

Great customer service.shared good info.fast quote,Welcome my grandaughter with colors