Wright-Patt Credit Union Corporate Office Pentagon Blvd, Beavercreek

Great place to visit. The building seems to be very secure and safe. The staff are professional and friendly. The building has a very large and open ground floor plan with several conference rooms. I would suggest anyone in Ohio to use WPCU for all the business and personal banking needs.

Amazing credit union! They care about their members and their employees. They even have mortgages in house with their own mortgage department.

I have a contract for a financing agreement on an ATV through Wright Patt that was signed and I left with my vehicle almost a month ago. Now that my first payment is due in 2 days I get a letter in the mail saying they CAN NOT give me a loan...but I already got approved a month ago and have the paperworkthat says all the details of our agreement. I am so irritated and stressed out about this situation I dont even know what to do. How am I supposed to make my first payment if they dont send me a bill? Should I call a lawyer?

9 business days and still no debit card. where is my card. I am so irritated my card number was stolen. they froze my card . I can't use it. I told everyone I have spoke with I am a truck driver. I need access to my money. they don't care. it was mailing out on July 21st. it was mailed to the member center on brandt pike in huber heights. this is unacceptable. I stayed out an extra week so my card would be at the bank by the time I get home. I will be home Thursday and still no card. all I was told was sorry. I guess I will have to close my account since wright patt doesn't care about me. I can't live on sorry. I can't buy sorry and eat it. I'm done with wright patt

Extreme lack of communication when there is a problem! I've tried multiple avenues to get someone, ANYONE, to explain to me what's going on and it's just crickets on their end. I've been a member for over a year now, and applied on-line for one of their credit cards on Wednesday Nov 4th. Almost immediately, one of their people notified me (via secure e-mail) that I had been approved, but that I needed to submit my last two pay stubs and a copy of my driver's license, which I did that same day. That employee's e-mail said the final credit card paperwork would be e-mailed to me by the end of the next day (which would be Thursday, Nov 5th). Never got a thing. On Monday, I e-mailed the employee again, and she said she would check into it and get back to me. She never got back to me. On Tuesday afternoon (10th), I e-mailed her AGAIN and asked for a status. As of Friday afternoon (13th), she still hasn't responded. I logged into my account on Tuesday night and submitted a request to Support to have someone in management contact me and explain what's going on. As of now, no one has. And before you ask me to e-mail you (like you did with those reviews below), I did that already this morning (13th), and as of right now, nothing. Granted, that was just this morning, but I explained all this in the e-mail, and you would think SOMEONE would have the courtesy to at least provide a quick e-mail back to me saying "We're sorry this happened to you. We are looking into this and will get back to you by Monday."

Wright-Patt has been the worse credit union to deal with in my 14 years of real estate. Both the buyer agent and I had zero communication with the loan officer (Tine Gibbs). She ignored email/calls, never submitted our dispute to appraiser, and drop the deal without informing the buyer. The most unprofessional service I have ever experienced.

I'm trying not to dislike the service they have provided me but I'm starting to become unimpressed. I have car loan and have been making on time payments for over two years . The first incident happened this time but last year to where I needed to move unexpectan and I called to see if I can postpone my payment. The lady act as if she had put a hold on it but she never did. The second time I called well over a week to have them switch accounts because I am parting ways with a bank they have been taking the payments from. The lady verified the new account was mine and made sure when the first payment was to be taken out and also made them automatic. The day after the payment was to be made. They had not collected it. I called them and they told me they had taken it. A week later the money was still in my bank. I called the bank it was to come from and they verified there has been no activity depositing or withdrawing from wpcu. I called wpcu again and they ensured me they had taken money and verified the right account. A few days after the call. I recieved a letter saying the money was returned to my account due to the account being a unknown account. I called again and explained to the man my situation and he still tried to tell me i would be paying a late fee had I waited and "paid" a couple of days from now. I asked to speak to a manager and he told me they were all at lunch and forwarded me to a voice mail that I didn't want. I left a message anyways. It had been 24 hours and no one called me back. I called them and the guy just like the last one tried to make it seem like it was me who caused this. The customer service is not living up to what a customer expects. I wanted to buy a house with them and start a business as well. Cfpb and BBB will be hearing from me. No one should be getting this kind of treatment. It's like they say one thing but do another and don't care.

DO NOT DO BUSINESS WITH THIS BANK This place lost my business: I currently have my car loan with them. At their lowest rate offered which is a 2.39 refinance from over a year ago. I wanted to finance a medical procedure so I tried to be loyal and stay with them. I did a credit check for a personal loan of 7k and my credit came back at 762 but my discover card balance is high. It’s not over the limit or past due. My discover is my only high debt. The under writers denied me because of it. Guess what wright patt I will be getting me a new car and you will not be the bank to buy it. If I change my mind I will just refinance and pay another bank for my current car. I’m cutting all ties with this raggedy unloyal bank. Do not do any business with this place. Again credit score 762. No missed payments: Nothing bad on my credit report. I have about 10 or 15 credit cards. Discover is the only one with a high balance and is in good standing and has always been in good standing. Then these idiots suggest I used my available credit on my discover card oh that right it’s because I have availability to put 7 k on my card. So they want to increase the issue they denied me for in the first place or use the positive equity in my car for a secured loan was their suggestion. This is one sorry pathetic credit union with NO LOYALTY. Telhio have good reviews and low rates. Wright patt I was going to get my first mortgage with you guys. Not any more!!!!!!!!!!!!!!

Went to apply with wright patt for my very first home buying experience. After countless days, an unnecessary hit on the old credit score, and a few rude mannered emails, I can confidently say do not waste your time with these people. I dealt with Brittni Teasomething and after a few emails and her pushing to do the application. She then looked at my account which she had already and said that my cash was insufficient and that I would not be able to qualify. As i replied in my email to her, she could've easily looked and seen that my current numbers were not suffiencent for a mortgage loan at the time. Being that it's her "job" to tell these things based off of the information she has in front of her. I absolutely will not be dealing with anyone from Wright patt when I get my home. What a waste of time.

Poor communication. Had some activity going on with my account that they didn't even bring to my attention. They quick to send a email about a customer service survey but won't call you about your account. They want me to pay for something that could have been fixed awhile ago. Gave them money to get my account back together and made an agreement that they are not holding to. Will definitely be leaving.