Wexford Community Credit Union N Mitchell St, Cadillac

First I want to mention that we've been a customer here for over 30 years. Next I want to mention, THE LOBBY IS CLOSED! This is not due to the "pandemic" as they claim, otherwise all the other banks in town would be closed. My guess is they don't have enough staff. Meanwhile, we get the unpleasant experience of trying to conduct business from our car using a tube after waiting in line for a half hour. This is not acceptable and I'm considering switching where I do my banking. EDIT: this is to say that while it is nice that they offer a variety of options, which I already knew about except for the ability to make an appt. My last transaction involved cashing a check of a large amount with the lady at the microphone asking me what I was going to do with my money (!) and could they put a ten day hold on it. Had I been inside where I could have a decent conversation it might have gone a little differently and I wouldn't be waiting until Monday to pay for the vehicle I'm buying at Don's.

Even on weekdays drive through times have always taken 30 minutes even with only 2 cars in front of you. Atm only let's your withdraw $500 and if you need more, you have to wait anywhere from 30 minutes to 45 minutes in line. People have used their whole lunch break to try and get through here. I loved it when we could go inside but unfortunately we can't. Maybe you guys should've thought of something better to do to get lines going. This is outrageous.

This credit union is so slow. You always wait 1/2 hour to 45 minutes to get to the window. Then when you do, you wait another 10 minutes just to withdraw money. The employees are rude. Do not recommend this place at all. Would be faster to drive to Lake City and go to that bank.

I have been with this credit union a very long time. Very upset with the decision to close earlier. Unfortunately I have a half hour lunch and waiting in line at the bank puts me back late to work most every time. Not to mention I had to answer my phone and put them on hold and although the teller didn't hear me speaking as I was not ...she seen my phone and promptly reprimanded me for being on my phone. Since there was no conversation you can't assume a person is talking. I was putting on hold so I could finish my transaction as it was an important call. Again I only have one half hour to take care of these things. Not being friendly is frustrating as the most of the 8:00 to 5:00 people now do not have a choice in the matter. Just hoping that you take in consideration these things as you have really affected a lot of people by changing your hours.

WCCU has been phenomenal to work with!! Great experience with a home mortgage, and great experience with the commercial department for my business needs. The tellers and customer service are always friendly and do a great job. I would completely recommend them for any banking needs!!

Recently I’ve been very disappointed in my credit union. The staff is friendly but their organization I think is poor. I have a business account and personal accounts at the credit union. I paid on my visa out of my personal account to another institution. They froze all my account because they said I had not turned in my DBA for my business. I had to take the proof in that I had already bring that to them but by now my payments that I made for my visa did not go through I try to keep my credit score good but this credit union just made it look like I didn’t pay my Visa bill. now it looks like I owe a high amount. Trying to build up my credit it’s been hard with businesses like this messing my credit score up very disappointed. I turn this paperwork back in in June. Too bad it didn’t get in the system so I was not having these problems all the way in December. Their staff is a high turnover rate. I expected them to apologize for the inconvenience they had caused me. Nope just I’m glad you took care of this now your bank accounts are not frozen. She reassured me that it would get my file right away this time.

Always great service at both branches. The Lake City branch is not busy for the most part.

Not sure how but accidentally had an online order pull from my savings account instead of my checking which resulted in a NSF fee of $28. I checked my payment for the online order and it stated checking account so not sure how it pulled from my savings. They returned the payment twice. So then they transferred money from my checking to savings to cover the two NSF fees. I don't understand I had money in my checking why they couldn't transfer money to cover the payment but can transfer money to take for themselves. Almost $60 taken from me when the money was there just in the wrong place. And they won't work with you on the fees either. They are a joke. Very unpleased!

This place is so slow. There were 3 cars infront of us and we were in like for 45 mins. When finally got to the window everyone was standing around talking. I think it would’ve been quicker to drive to Lake city and use their branch.

Went today at waited inline for 45 min before getting to window. When got to window 5 staff were standing talking. Took 10 minutes to get my transaction done. Withdrawing money.