Rockland Hyundai NY, West Nyack

I recently purchased a new sonata and loved the service from this dealership! Francis was amazing and answered every question I had. If you’re looking for an honest experience, this is the dealership for you!

Levi gave me a great monthly rate on my new vehicle. Excellent customer service. I would definitely recommend and purchase/lease my next vehicle with him.

Saw vehicle on website and decided to see it. Pictures were accurate and price was great. Spent less time in there than what I thought I wouldve. I have my car now for over 2 months and besides a flat tire once no complaints!!

This place has wasted so much of my time. I been to many Hyundai dealerships in NY but this one is by far the worst, their customer Service is awful and their finance department has no idea what their doing. Don’t waste you’re time here, this is last time I do business with them. Good cars but very bad service.

Good experience at Rockland. Accepted my offer advertised at another dealership with no hassle. Salesperson Richard Brega couldn't have been more accommodating.

On 7/14/14 I purchase a 2012 Sonata. The sales person was Javier Cano. The car had only one key because the second key was missing. Cano said that he would either find the key or get me a key. I had a witness to this statement. On 7/16/14 I text Cano to ask him if he found the key. He said no. On 7/17/14 I text Cano again and he told me that he found the key and that Alfred had the key. On 7/18/14 I text Cano and asked him if I could pick up the key @ 9:30am on 7/1/9/14 and who do I see. Cano replied, "Alfred". On 7/19/14 I arrived at the dealership. Alfred was not there yet and I spoke to Melvin. Melvin could not be bothered trying to help in getting me the second keys. On 7/19/14 left the dealership and returned about 15 minutes, when I returned Alfred was there. He told me that he knew nothing about the key but he would look for it. He was supposed to already have the key! Alfred asked me to call back later which I did and he did not answer the phone. I called back again and spoke to Joe (internet manager). He said he would look into it and get back to me. Joe never got back to me. When a called for the last time Joe told me that Alfred could not find the key. (Alfred did not talk to me except when in the dealership). I asked Joe who will order me a key and said I don't know sales will on Monday. Joe did not even ask for the key information! I called Hyundai's complaint number and Monday I will call the dealership and complain to the general manager. I spoke to Cano (via text) who did not reply and three managers! I had to continually chase after Joe and Alfred and that is unacceptable. I also emailed Alfred who has yet to reply. Nice dealership you have there! (sarcasm) Anthony Caccioppoli

5 stars with no doubt. It was pleasure purchasing a new car from them and to negotiate with Donald Columbia. Thank you Donald for your patience and understanding and for helping us buying a new car.

Brand new Sonata doesn’t start, Hyundai tows it to Rockland Hyundai and they don’t get to it for a few days...twice I call the Service dept to find out what’s going on with my vehicle...on hold 20-30 minutes with no answer! Finally get ahold of service by calling sales floor...brand new car, the Starter is bad...we have a back order for them and don’t know when they’ll be in! They person asks me if I need a loner car, I say yes. Unfortunately it’s Friday and they close at 5pm and I can’t get there by 5pm from the City...so I ask can I get the car Saturday morning? Their answer “no, Monday” I asked them again, you just told me a few hours ago and you expect me to get back from the City by 5pm. I asked, can’t the Sales floor hold the car? They say “different division” My Gripe, zero resolution and I’m screwed without a car over the weekend! This will be my last vehicle from this place and Hyundai. Second Sonata and both had a major issue from the beginning...sad

I came into look at cars because my friend told me to go check out other dealers I was set on getting a car somewhere else but Rich Brega was such a good salesman I decided I'm going to get my next car with you guys. Rich was extremely informative, great speaker, and just seemed like a really good hearted person very easy to talk to etc.

I had a wonderful experience at this location. Charlie one of there team members was very wonderful and pleasant. He made me feel comfortable and not pressured. He also kept his word, which is very important these days. Charlie, I give you two thumbs up.😊