KeyBank Shapleigh Rd, Kittery
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Reviews
There are 7 customer reviews. Check out their experiences with this business.
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Lisa Olivera1My husband and I will NEVER do business with this financial institution. Loan had a 15 day grace period and they would call for payment 2 days into the grace period. Why give a grace period if you are going to call and harass my husband. Makes no sense. So we decided to pay the loan off and when we called they wouldn’t take the payment over the phone. We could either drive 2 states away to make the payment or do a wire transfer. Not customer service friendly at all. I will stay with USAA moving forward.
Response from the ownerHello Lisa, thank you for reaching out. Loan payment are due on the date listed in the contract. Most loans have a 10 day grace period, not 15. We do place courtesy calls to our clients when they are late to avoid possible negative impact to their credit history. We also offer automatic payment options of course for added convenience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case#59402 if you have additional questions. Our Escalation Team is happy to call within 2 to 3 business days. Thank you.^CH
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Jeffrey Nelson Stonebiter1This branch isn't bad. Keybank as a whole is the worst bank I have ever had. Now they have held my deposit for over a week. I deposited on Sunday the 17th, funds were supposed to be available on the 19th. Keybank presented the check to Bank of America, it was funded to Keybank and showed as being deposited in my account. The funds are not available in my account!!!! I went to the branch on the 19th and they said a hold had been placed on the check. They collected the money and are keeping it!!!!! I am done with the games! They have now lost my business!
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Lindsey Beauregard1I have to call in to pay my loan each month--it was never a problem when it was First Niagra. Since it's been Key Bank, it's been a nightmare. I call and the automated message states it will take 1-3 minutes. I have never gotten through in less than 20 minutes, ever. The automated options are a disaster and it takes 5 minutes to just be "transferred" to a customer service rep--but then you wait on hold for 20 minutes minimum. This is a joke!
Response from the ownerLindsey: I understand that change is frustrating and waiting on hold is never fun. I hope you have gotten this taken care of. If you haven't please send us an email to [email protected] and include your phone number so I can give you a call. ^KeyBank Customer Care
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Becky Neal5Very friendly and professional employees in the Kittery branch. They are always happy to see me when I go in to the bank. The app is easy to use which is very convenient for me.
Response from the ownerBecky -Thank you for the rave review! We're always happy to help! ^CS
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Michael Surtees1I have gap insurance with Key. Totaled new car in accident. Geico paid but Key refuses to take action on their Gap coverage. Unfortunately I'll have to take further action. For such a small amount it's just plain unacceptable. If they help me I'll amend my review.
Response from the ownerHello Michael: Sorry to hear you totaled your car, I'm glad you're ok though. If you need some help with your insurance, you can send an email to [email protected] including your loan information along with your phone number and I'll give you a call. ^KeyBank Customer Care
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James Burton5Sarah and Dina are both great at there jobs and go above and beyond to help there customers out and give great advice
Response from the ownerHi James, we are glad to hear this! It is our goal to provide the very best in customer service. We will be sure to pass your comments on! ^PG
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Michael Denney5I like this bank. They are always so friendly and efficient.
Response from the ownerThank you, for your Kittery branch employee experience feedback Michael. Use the red key! ^JL
Business Info
12 Shapleigh Rd, Kittery, ME 03904, United States
FAQs
1. How to Get in Touch With KeyBank?
You can ring them at this phone number +1 207-439-2011. Or you can Visit its website and submit the request form over the internet.3. How to Apply for a Loan at KeyBank?
To get starterd, you can Visit its website and submit the request form online. If you are searching for online payday loans with same-day funding, you can visit our website for more useful info.5. What Can I Do if I Can Not Pay Back My Loan?
You can communicate with your lender if you are struggling with the monthly payments. Different lenders have different solutions to late payment. Please always check out carefully before signing any loan agreement.
2. What Is the Location Of KeyBank? How Can I Access It?
KeyBank is located at 12 Shapleigh Rd, Kittery, ME 03904, United States. Just look up the map and pick out the most convenient route to access this place.4. Is KeyBank an Agency or a Direct Lender?
KeyBank is a Bank. To bring you the most effective loaning process, we connect you with a variety of honest lenders over the internet. You can enter our official website to secure a personal loan online with no hard credit check.6. Does KeyBank Offer Loans for People With Bad Credit?
Yes, but if you want to higher your chances of getting approved, we can help you out! Just enter our official website to secure an online installment loan for bad credit with easy monthly payments.