Fort Jewelry & Loans Fort St, Lincoln Park

Our pleasure, your awesome

Wow! Thanks for the kind words, we do appreciate you and your sharing the experience.

I think you are the person who brought in the lab grown Diamond. We use the most Sophisticated equipment that determines whether a Diamond is natural/mined or grown in a lab. We do this because the value is vastly different and that’s why you don’t get the mall stores giving 100% of the purchase price on trade up. They generally won’t even take them back. Other stores may not invest in their business like we do and perhaps they don’t care to know or inform their customers on exactly what they are paying for. I guess being the oldest and largest Pawnshop in the area has afforded us the opportunity to set the bar for merchandise higher than some of the start ups. The added bonus of being selective on what we pawn is it does tend to weed out more than the less desirable merchandise. What most people who read reviews will notice is, that the customers we do business with leave 5 star reviews.

The store policy is that we don’t take TV’s without the legs. We also don’t take older TV’s with a thick border around the screen. This is so we can safely store them plus have product in pawn with market value. You were both argumentative and wouldn’t take no for an answer. You even called after leaving trying to be clever by probing and asking if we would take a tv without the legs. We were very professional with how we explained our policy but you are looking to Google reviews to lash out. I think most people will see your review and our response, only to determine your looking to blame others for your predicament. So in summary, you left a bad review because we wouldn’t take an item that was missing parts.

She has now changed her story from “a Diamond” to “my center Diamond”. I think the inconsistency should be a red flag on the authenticity of her story. She first questioned whether we did the repairs on-site before even coming in. She brought in a ring missing a Diamond, NOT, one out of the 7 stone cluster of center stones but rather a single one point (.01C) that was in a halo around the center cluster. Jeweler replaced the missing stone and refinished the ring for the total sum of $20. That should give an idea of the stone that needed to be replaced. She said nothing about the repair or stone when picking up the ring and expressed no displeasure whatsoever. If she wasn’t happy, a reasonable person or mature adult would have expressed there concerns at the time of receiving the finished repair and before leaving the store. She could have said “I don’t think the Diamond is as good a match as I had expected, could we try to find another stone?” We got no complaints at all but she later posted this review with a false claim of switching stones. Seriously? Then claiming she was told almost all pawnshops do that. I have never done that and don’t think it would be all that likely. If she was so concerned she could have watched the jeweler do his repair. His bench is out in the open for all to watch. It is somewhat humorous that we get a one star review and accused of switching stones on the little $20 repair and not a big job. Whether in-patient or out-patient I hope she gets the help she needs.

We strive to only get better at making doing business with us a positive experience. Certainly the new building has really help out in that regard. Hard to believe it's been almost two years at 2106 Fort Street.