DFWKLLC Washington St, Paducah

Had pretty bad credit following a divorce and my previous vehicle was totaled in an accident. Nobody else would take the chance to give me a loan for a car I had to have to keep working. Set up autopay and had no issues at all. The few times I had to call or visit in-person, they were friendly and helpful.

The people that answer the phone at this company are extremely rude and like to argue with paying customers. I have been on time every month with my payments and they are still rude every time I call. I wouldn't recommend this loan company to anyone. Shop elsewhere please do yourself a favor.

I paid on a financed truck for 4 years, the next to last payment I made a phone payment with my debit card the same way I had been doing for three years and ten months!! One day before my last payment was due I recieved a letter saying if I didnt pay my payment before the following day, which was the friday before the fourth of July they were going to turn it over to the collection agency!! Freaked me out because I knew I had called in a payment with my debit card and I knew I had plenty of money in my bank to have covered it. So next morning I tried to call DFWK as soon as they opened! They were closed. On a friday, the day that their letter I recieved the day before told me if I didnt make arrangement before that day, they were turning it over to their collection agency.!! What legit financial company closes on a friday before the Fourth of July. which was the following Monday!! Anyway, I couldnt get in contact with them till the tuesday after the fourth!! I called them that morning and ask them what was going on!! They told me there was some discrepancy with the information on the info on my debit card and the payment didnt go through. Said they tried to call me several times and couldnt get through to me. They had been using an old number to try and call me with that I hadn't had in over two years, so they said!@ I'm sure that they have caller ID on their phones. I had been using my current number for over 2 years. And they said they were using a number that was two years old. That wss a total lie. They did that to scam me out of a late charge and put a negative thing on my credit report!! They knew I wasnt going to pay three years and 10 months on an account and default on it the next to last payment. Anyway I paid that payment and the final payment day plus a big late charge which totaled over 1300 hundred dollars with the same debit card I had used the previous month and they never paused a second about making sure the info was right!! What really burnt me is they sent a statement to my credit report nearly a minth after I paid the account off saying I had failed to make two payments!! A total lie. They did all of this crooked scam type of business with me just to rip me off monetarily plus screw my credit score up, which dropped it from very good to fair!! They make their crooked money off of people with less then perfect, so they make sure that everyone that deal with them get their good or better credit score knocked down into the not good score!! I guess they consider that corrupt type of business dealings as job security no matter how much damage it does to individuals like me who finally had his credit score very good and to a seventy one year old wounded Viet Nam vet that was finally going to be able to get a low interestVA loan to build him a modest home that he could call his on, that was devastating!! Parasite companies like DFWK should have their liscense revoked and shut down!!

They gave me a chance when no one else would, I got in a very low mile 07 fully loaded Lincoln. I paid the low down payment I wanted to pay and my monthly payments are actually $50 less than I Was trying to get them. But. I have 3 issues. 1) no way to pay online, and get charged to use card. 2) they don't report monthly I've had to call them and aske them to report, it had been 3 months since they reported. 3) they don't offer refinancing. For instance when I bought the car, I had a 500 Credit Score I now have a 601, (I've been working hard at bringing it up). Every dealer and bank I talk to says I should easily qualify for refinancing or a new car loan now. But. Since interest rates are so high I still owe what the actual car cost was over a year ago. So if I traded in, most places only will pay 60-75% of what you owe on a vehicle, unless you owe less than it values. So I would have to get about $4,000 more added to my new loan if I traded in. Refinancing is hard because all major banks won't refinance anything older than an 09 and mine is an 07 with only 60k miles. So I am basically stuck paying 18.3% even though I now qualify for a loan with a rate of less than 9%, but it costs to much due to my current rate to do the trade to get the new interest rate on a loan.

I had a death in my family and had bank fraud all at once. I asked nicely to see what we could do to pay a partial payment and was told I either pay in full or they will take my car. Mind you I only have a car loan through them for a year due to me paying $4,000.00 already into the car. The car was $4,900.00 so I only financed $900.00 plus tax title and licensing fee. I ended up owing and financing $3,900.00 So my loan is not huge and I only have it for a year like I said. I ended up getting provisional credit for my fraud from my bank and called back to make the full payment and was told 2 different amounts by the same person. I was accused of being a liar. I was talked to like garbage by the payment arrangement/collector department then switched to the regular payment department. She took my info and was nice. Then I was given back to the payment arrangement/collector department where she again talked to me like dirt and hung up on me afterward. I had to call back to even find out if they took my payment info. She said they did and that they send them out in batches so it may not get taken out until later today or tomorrow. I have never heard of that from any finance company. Plus of course they charge you anytime you pay by card. Very strange business practices. I will be glad to finish out this year of hell and be done.

I’m 14 days late on my payment and it is constant harassment by Mrs. Bradley. She has no clue about customer service. She is just out right rude!!! I totaled my vehicle and had to get something ASAP, since my credit is less than perfect I had no choice but go through them and I got a 12.99% rate. What a huge mistake I made. Personally I think they are loan sharks disguised as a finance company. They do not deserve a star, but to post this I have no choice.

I got a car financed though dfwk. At the time my credit was HORRIBLE, so of course my interest rate was high!! I got approved & I was working 20 hrs a week @ walmart bringing home $800 a month if that! I NEVER missed a payment I actually was ahead & 1 time I needed to skip a payment but since I was ahead it wasn't missed! And my last payment was dropped due to on time & ahead payments! So if you need help see what they can do for you because I greatly appreciate the chance they took on me!

This place has no customer service. My interest rate was 15.9%. My car was only $8,800 TOTAL with fees and they charged me $3,400 in finance and fees. Two separate months I made my payment ON TIME and they didn’t take it out because they claimed I didn’t call, even though I had proof in my call log. I talked with my representative and she was extremely rude, interrupting me, and not letting me speak. All I was doing was asking questions about my account. If you have no credit/poor credit be ready to pay a lot of money.

I’ve gone through this company for the financiang of my vehicle and it has been an awful experience. Very rarely am I met with any kindness or an iota of respect. The constant demeaning attitudes has led this to being the worst company I’ve ever personally dealt with. I received a call this morning from Mrs. Bradley asking to pay off my vehicle (mind you I’ve already made my payment for this month) and as I informed the the lady that I had made my payment she proceeded to get very rude, she even went as far as yelling to speak over me and then hung up in my face. I tried to call earlier today to speak with a manager and they just jumped me around from different representative to representative. If this company is your option for financing please find a different option! Run away as far as you can.

Just traded my truck in that I was paying 17% interest on and still had payments coming out of my banking account. I called the office and The woman was the rudest person I had ever talked to and treated me like a child. Definitely would never finance with them again, and would advise anyone even considering financing with them to get as far away as possible.