Citizens Bank Barnstable Rd, Hyannis

This is the worst bank I've ever banked at. I opened an account here and couldn't use it because I couldn't access my account or routing number. Then I tried to use my ATM card to withdraw my money so I could close the account, but the PIN number didn't work. When I called them, they said they couldn't send me a check to close the account but could give me a new PIN number. But they couldn't do that either. In other words, they've stolen my money! Unbelievable!!

Blonde manager is rude and never return customers calls!! ATMS are never working always broken or can’t take a check deposit or cash deposit and one branch has 3 atms and all 3 most of the time are out of order. For 3 weeks been calling the blonde manager to talk to her about the issue she never returns the call. Absolutely rude and incompetent and inconsiderate of clients concerns and complaints. She has to dig deep and do a big process improvement in the branch.

if there was zero stars id pick that.....my cousin passed away unexpectedly and the family raised money for his burial this bank lost over $5,000 which was donated in his name. When we went to the bank they did not even say sorry just oh well.......DO NOT BANK HERE!

Three stars because the teller really said with a genuine smile that the company policy is not to change money. I’m sorry. What’s a bank for again? Verification of funds, savings, changing money, safekeeping, etc. Not just making money off people. Or maybe that is the goal of this bank? You must have an account before they will change money. $100 bill to smaller bills. Quarters to bills. Change bills to quarters. Isn’t that what we trust banks to do? 7-11 can’t make change because their drawer doesn’t hold that much money. I get that. Banks hold all your money, but you have to be a member to use it at all. I thought the name was citizens’ bank? Not fraternal order of the dollar. Change your policy and you might get more business. But wait, you don’t want business that doesn’t charge a fee or make a profit! Oooops

money got stuck or something in the atm. a full 85 dollars. they wouldn’t even replace the money I just LOST with money they had there. nothing. no help. don’t get the money back for 10 days. WORST BANK EVER. workers are INSANELY rude when I just wanted my money. RUDE RUDE RUDE DO NOT WASTE YOUR TIME HERE- BANK OF AMERICA IS THE BEST!!!

The manager Blair at the Hyannis Massachusetts rotary branch drilled into my safe deposit box and forwarded my items to a Boston branch(box payments were current) without any notification. When I finally received my items back they were given to me in a plastic bag. When I notified their security department that half of my items were missing they did an “investigation.” My items were never located and I was informed that the investigation was close and unless I could provide more information that’s all they could do. I’ll never ever do business with citizens bank ever again. They actually stole from me thinking that I had moved out of state.

horrible customer service. both in person, and over the phone.

Rudest service i ever had in a bank, Manager some blonde woman ,mid fifties, what a hassle to cash a check The delay of check cashing messed up my project, if you don't like what you do for work,make a change,don't take it out on the public,I recommend Stay Away from this branch,Wicked witch of the East.

Stay away from this bank had a problem with Hyannis branch and the Barnstable branch told me to take a hike I called bank to set up a DBA account for an employee they came to my salon and I told them in plain English no corporation they invited my employee to there office and sold her a bank product a corporation with payroll by paycheck in falmouth costing her her $8000.00 tax return and hundreds in fees to paycheck they even had her file with state for corporation and they told her how to answer all questions on on line form to make sure she got it they screwed a single mom trying to support her child shame on them ——- Find another bank they don’t care about us only the money when I found out and went to bank they told me to take a hike shame on this bank we don’t need this on cape Cod Beware of Citizens Bank

Great service!! Ludmilla at the desk is always so polite and in a great mood, eager to help. Always puts a smile on my face.