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Monticello Pawn & Gun 01
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Pawn shop

Monticello Pawn & Gun MN, Monticello

3.5
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(10)
Closed
SundayClosed

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    Reviews

    There are 10 customer reviews. Check out their experiences with this business.

    3.5 / 5
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    • E

      Eric Schreifels
      5
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      Stopped in for a bit because we were passing through. Had my kids with and believe it or not , the kids loved it. The staff was awesome and their dog was was a big hit with my kids. Prices are fair for sure. Would definitely recommend!

    • p

      patti gaulden santoso
      1
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      Nice people, welcoming but it stopped there. I was hoping for a quick loan for a birthday surprise only to be told my REAL GOLD wasn't real. The gentleman who owns Cali(named after his daughter in California) INSISTED, my rings were NOT gold. Acid tests do not a fake make. If you didn't want my business all you had to do was say so. Btw took my stuff to be tested(..100% real 18K gold. Really? I will be quite blunt when asked about this place in the future. Straight F's across the board. Don't waste your time here!

      Response from the owner

      Sorry, they just didn't seem right. So we were unable to make you an offer. I'm glad everything turned out well for you.

    • C

      Caleb Tvedt
      1
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      My wife and I went in to buy a gun and we knew what we wanted and had called ahead to make sure they had it. The gal that helped us was knowledgeable enough to show some of the other guns they had but got a “screw you attitude” towards me once she found out the gun was for my wife. I can put up with that but it is not very professional. What really got me was her talk with her coworkers with customers around and while handling guns. She said, “I will shoot you, I have all the access I need to guns and ammo right here.” And later she told one of them, “I will stab you” to which I asked the one to which she was speaking, “ Do you feel safe in this work environment?” Everyone kinda chuckled. I get that it was in joking tones, but when you are a business, are handling weapons, and have customers in you store making purchases. This is unacceptable behavior! What she was saying would be considered “Terroristic threats” which is illegal. This is very distasteful and uncomfortable to be around. My wife also stated that she was uncomfortable with how the employee was handling the weapons unsafely and pointing the weapon at multiple people. Even knowing these are unloaded, she showed a lack of proper muzzle awareness and safe handling techniques.

      Response from the owner

      Hi Caleb, I’m sorry that your experience here was less than expected. I don't recall at any time, giving off a “screw you” Attitude. I was simply making sure that the right person was purchasing(filling out the paperwork) for the firearm, straw purchases are highly illegal. We are required by federal law to find out who the legal buyer is, this requires some blunt questions to get the needed answers. If you felt like I gave your wife more attention that is because she was the one shopping for the firearm, It was not my intention to exclude you. Had you asked to see anything I would have shown it to you. We do believe in having fun atmosphere here with each other and our customers. I thought you were engaging in the banter, I must have misunderstood or misheard something that was said. Since it made you uncomfortable, I’m terribly sorry for letting it go that far. We'll make sure our staff guides any conversion or joking around in a different direction in the future. Sorry for misunderstanding what was said, and going down the wrong path with the kidding around. We pride ourselves on firearm safety in the store. While I was with the both of you at the firearm counter, we were alone. I do not believe that the barrel of anything I showed the both of you was pointed in an unsafe manner at any time. I will double check our camera footage to see what might have gone wrong to cause your concern. Firearm safety is very important to us. Sorry for the misunderstandings, and thank you for letting us know of your concerns. Thank you -Devin Caleb My name is Adam I am the store Manager here at Monticello Pawn and Gun. A one-star review is always going to warrant an investigation from the Management. I watched the video in real time from start to finish. I even paused and scrutinized portions of the video. My observations reflected a seriously different story than your review. I watched every time Devin passed you or your wife a gun. Every time she touched one and pulled it out of the case, it was locked back visually checked and handed to you or your wife butt first. On the one occasion she did not do this it was placed on the counter pointing parallel to the counter. I had an experienced employee also watch the video, he also found zero incidents of unsafe gun handling by Devin. I encourage you to come in and review the video with me. On the subject of unsafe gun handling there are some concerns on your end. In a gun store it is frowned upon when a customer turns around and points a gun across a store where other customers are milling about. One time you did that another customer walked by creating an unsafe condition. I found zero incidents of Devin pointing a gun at anyone at all. I have worked with Devin for multiple years and that type of behavior would be way out of character for her. Your other concerns about Devin's banter and kidding around. Guys and gals in the gun business tend to be able to take care of themselves. Our store has a bit of a dark sense of humor. Too far sometimes, yes. On the video I never saw you look like you were uncomfortable. I saw you smiling and laughing. Devin told me in the interrogation I gave her that you were even joking along with her. Based on the video I would agree with her. I was not here and only have the video to go by, so there is always room for nuance. Your wife completed the purchase, why would you do that if everything else you said is true? I apologize that your experience was not what you're looking for, however I found no evidence that what you experienced happened in the manner you claim. Again, I am inviting you here to review the video with me personally. Contact me at [email protected]

    • K

      Kevin Eckre
      1
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      What a joke. Don't waste your time with this place! $1100 when it was brand new 2 years ago, atleast $500-$600 now minimum gaming pc set up.... called to ask for an estimate before unplugging and hauling the whole setup down, said no, we need to see it. So I brought it all down and they offer $250 for gaming pc, monitor, keyboard, mouse, ps4 controller. Hahahaha **They said they found one same pc model for $600... but only offered $125 for just the pc itself. That sounds like a fair offer haha it's a gaming pc not a cheapo computer like you have there to look up items. If items are out of your league just say that, we can tell you're not a smart enough place to estimate things of value, just junk items and guns.

      Response from the owner

      Sorry you had a poor experience. I have double checked the offer you were given. I agree with my staff that you were offered a fair price on a 2 year old computer. I have found the same model computer online for less than $600 when new, that was an old price, discontinued long ago. While I did not see the condition of your system and accessories it is hard to see how it could be worth half of new after 2 years. We are now less than 30 days away from black Friday and older technology values are going to trend down sharply with Christmas sales. Also did not appear to be windows 11 updatable, so the value is falling fast. I am sorry we were unable to help and we are sorry the value just was not there for us at your price. Edit: In response to your edit. This gaming computer was discontinued quite a while ago. Finding it still for sale and available to purchase two years after you bought yours is an indicator that it won't sell well in today's market. While I understand your position in this, computers gaming or otherwise just do not age well. I often have and sell gaming computers here, our top 2 employees are self admitted gamers. I'm sorry your upset. A After reviewing this for a second time I still think we gave you a fair offer for a computer that we could buy new on clearance for less than half of what you paid 2 years ago. I also dispute the claim that we just have junk items, if I remember correctly you were trying to trade your computer for items in the store. We have a very good selection of gaming and 2nd Amendment items. One more time I sincerely apologize your visit was not the best for you. If there are other questions or concerns my name is Adam I am the Manager here, give me a call.

    • Z

      Zach B
      5
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      Really nice employees and an overall painless firearm buying experience. Greeted instantly upon walking into the store and had help at the counter immediately after walking up to it. Glenn was very knowledgeable and had answers to every question I had. I will definitely be back to make more purchases in the future!

    • J

      Jay's Strange World
      5
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      The staff were amazing and patient. As a first time gun owner. I was unsure but had my questions answered. Made the whole situation easy and comfortable. Highly recommend.

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      Tom Brugen
      5
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      Great new management, cool staff. They work with you and try to give you better deal for your stuff. Nice selection of guns and electronics and tools. Will always come back for more. Oh and this one employee named Glen is really knowledgeable about guns. Talk to him.

    • G

      Gabe Bouchard
      5
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      I went there to get games, but they don't have alot. They do however have some for xbox one & PS4, not bad ones either. They had a great movie selection & perfect pricing. I purchaced archer vice for a dollar, not to mention a really good quality knife for 4 dollars and just a nice, clean pawn shop with amazing staff who were nice, helpful, and amusing. I love the place will be going there again for sure.

      Response from the owner

      Thanks for coming in !

    • K

      Kaitlynn Parson
      5
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      Staff always friendly, great selection of cool stuff. Always something new to see. Great deals, the option for layaway is amazing. Have recommended this place to multiple friends who have also found cool stuff.

      Response from the owner

      Thank you Kaitlynn! I appreciate the kind review. See you around soon

    • j

      jesus vera
      5
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      Thank you so much for resolving our mower issue, the first was not working, Monticello pawn messaged us immediately after review to have us bring back and swap for a new one. They held a mower to make sure it would be there when we got there. That's awesome problem resolution. Will definitely come in the future when we need something!

      Response from the owner

      I am very sorry to hear that! I offer a 14 day store credit warranty. Bring it in and I will exchange it for another Lawnmower. I have one on hold for you. Please contact us ASAP! I am sorry this happened, I will make it right. 763-295-6955 I saw that you came in today, I hope the replacement serves you well! let me know if there is anything else we can to for you Adam J Mgr

    Business Info

    1219 MN-25, Monticello, MN 55362, United States

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    FAQs

    • 1. How to Contact Monticello Pawn & Gun?

      You can call them at this phone number +1 763-295-6955. Or you can Visit its website and fill out the application form over the internet.
    • 3. How Can I Request a Loan at Monticello Pawn & Gun?

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    • 5. What Can I Do if I Can Not Pay Back My Loan?

      Simply have a talk with your lender if you are struggling with the monthly payments. Different lenders have different standards to deferred payment. Please always read carefully before signing any loan agreement.
    • 2. What Is the Location Of Monticello Pawn & Gun? How Can I Access It?

      Monticello Pawn & Gun is located at 1219 MN-25, Monticello, MN 55362, United States. Kindly refer to the map and select the easiest route to access this place.
    • 4. Is Monticello Pawn & Gun an Agency or a Direct Lender?

      Monticello Pawn & Gun is a Pawn shop. To bring you the most convenient loaning process, we connect you with a long list of trusted lenders over the internet. You can enter our official website to secure a personal loan online with no hard credit check.
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