Vision Financial Federal CU Pacific Ave, Durham
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There are 10 customer reviews. Check out their experiences with this business.
This credit union is more likely for an older crowd. Apple Pay comes in really handy, but unfortunately VFFCU does not offer apply pay or tap. Another downside is I often have issues with my debit card & it’s always at night when I’m out. I’ve been at this credit union since I was 17 years old, I’m going 27 & an absolutely NOTHING has Change in these years. So if you are part of the nightlife & often use Apple Pay/Tap, I would definitely suggest Coastal Federal Credit Union. I absolutely love them.Response from the owner
Hi University! I am so sorry that our debit card program does not offer Apple Pay. In today's world, everything is about convenience and having comparable services that larger financial institutions have. I do want to let you know, however, that in December of this year we are switching our debit card processor, which will allow for more modern day technology. Once we switch, VFFCU is targeted for the first or second quarter of 2023 to allow Google, Apple, and Samsung pay. Your membership means everything to us, and we would love for you to give us a second chance! If you would like to discuss this further, please feel free to contact me at 919-477-0696; ext. 230 or [email protected] I sincerely hope that you will give us a second chance to prove to you that we provide world class service and awesome products and services. Respectfully, Chris
This credit union is amazing. I just joined last year & love everything about it. Customer service is always friendly & they are always willing to assist me with all that I need. I especially love Stacey & Taylor. Taylor knows that I work 8 am to 5 pm and sometimes am unable to get to the bank in time. She goes above & beyond to get me my paperwork through email or however else I need it all while following federal guidelines & never misses a beat. I’ll definitely be a member for life!Response from the owner
It is because of members, and reviews like this, that we are able to continue serving. Thank you for your membership!!
I am sitting in the parking lot now going in to close my accounts. I have difficulty getting anyone to answer the phones. Their response to returning calls is not prompt if they bother to return them at all.Response from the owner
Hi Faye, On behalf of Vision Financial FCU, I would like to apologize for your phone calls not being answered. Without members like you, we would not be in business. Our phone system just went through a major upgrade and our hope was that it was going to improve our member service. We would love the opportunity for you to give us a second chance to show you just how much your membership means to us! If you would like, please feel free to reach out to me personally at 919-477-0696; ext. 230 or [email protected] I hope that you will give us a second chance to show you that we are a top notch financial institution. Respectfully, Chris
My wife and I experience with vision financial Is the best ever. They treat You with the respect that you deserve. They go over and beyond to make it easier and a great experience for you. We never had a bank to do this for us. They even show so much respect and concern that they actually call you to check in on you to make sure you're okay wow what a bank.We are so blown away at the service and the courtesy that we receive at vision.This Durham branch should be the best branch in the entire world.How many bank managers that you made no that actually calls you to check in on you when you're in the hospital getting a kidney transplant sending cards and flowers to your room wow.We my wife and I Are going to change over the other finances that we have in pnc bank once they clear from the settlement Going to change it over to vision financial absolutely have to do that I want vision financial to handle all of our financial needs and issues so I encourage anybody and I do so often at my church break on my bank and my bank manager and specially the tellers as well they are so lovable.My vote and my wife votes that Stephanie the Loan manager officer I would think and the Name of the teller would be Chris the most adorable people in our lives right now they have really really helped us so I encourage anybody to just try them you can't go wrong.But really they are all great every last 1 of them but the 2 angels in our lives that have helped us so dearly is Stephanie and Chris we have known them now for about 9 years or more.So we do put all out trust in vision financial of Durham North Carolina with much respect.Response from the owner
Your review is the reason why we do what we do! Our mission is to serve our community to the best of our abilities, and we strive each and every day to make sure we do! Thank you for your loyalty and wonderful remarks! If there is anything else we can do for you do not hesitate to reach out to us! I will also pass along your thoughtful words to Stephanie and Chris.
I absolutely love this bank . I joined this bank through my employer and even miles a way they still seem to go the extra mile to make sure that all my needs are taken care of . Taylor Thomas is one of the amazing staff members that I’ve grown to love . She goes way beyond her work duties to assist me all the way in Myrtle Beach ! Great customer service goes a long way and that definitely describes this local branch !Response from the owner
Thank you Martina, I will send Taylor your praise! And as always .... thank you for your membership!
Poor online tools and security. Bad options for credit cards and international spending. While they certainly seem to try hard, there is literally no benefit to using them as opposed to a different bank or credit union. Edit: to expand on the VFFCU response on having "one of the best cards out there": 1. I do not care about the 7.5%. No one I know pays interest. It could be .1% or 200%. This changes nothing for anyone I know. 2. The card I have through VF only reports to Equifax. That is useless for any sort of credit building as lenders use only the middle score. VF convinced me this was the card for me back when I was a college student trying to build credit (I stated that was why I wanted it). Egregious. 3. The VF card only allows you to manually pay the balance M-F 8-5. You cannot overpay. When trying to get a mortgage, THIS MATTERS as they want a 0 balance. VF cards cannot provide this reliably. 4. If you use the VF card outside your typical city, it gets blocked, and you cannot fix this except M-F 8-5. Have you ever been 300 miles from home and had your card blocked on a Friday at 6PM and been unable to unlock it until Monday? Best vacation ever. 5. Certain cities are just blocked from use. I used my card in Knightdale once and that locked my entire VF account. I work next to Knightdale. The VF representative told me that she could remove the block on Knightdale businesses, but I would be assuming full responsibility on any fraud for my card moving forward. Hard pass. 6. No benefits (cash back, travel points etc.) on ANY of the cards. 7. Your "international" card is just a pre-paid card with no benefits and egregious fees to do anything (call customer service costs money, checking your balance on the phone costs money). These fees are incurred both nationally and internationally.Response from the owner
MB, thank you for your feedback. I apologize that you feel our online tools and security are not up to par; however, our credit cards are one of the best credit cards out there (in some instances members can qualify for 7.5% which is almost unheard of), not to mention they work phenomenally internationally as we have numerous members who use them for overseas travel regularly. If you would like to speak about ways you think we could improve on the online and security issues, feel free to call me directly at (919)477-0696 ext. 227, Stephany Bright. Thank you again for your feedback, and that you for your membership!
I have banked with Vision for 14 years. My husband has for almost 4 years now. I couldn't ask for a better bank or staff. Such friendly people. They definitely know how to make you feel like family and get the job done without any stress.Response from the owner
Thank you for your review, Kristen! It is so nice to hear from our long time members! And even better knowing that you are so pleased with the Credit Union that you have brought your husband on board! Again, thank you from the bottom of our hearts for the awesome review!
It never fails. Be prepared to have your debit card leave you stranded because it declines even though you have money to cover the transaction. Went shopping Sunday with my child and card declined. Went to the ATM, CARD DECLINED! Finally ran out of gas and guess what? My husbands card didn’t work either! Now I owe my brother gas money for bringing me gas! Called first thing Monday morning and was first told my card was frozen because it detected fraud. I was shopping at a local mall at a store I’ve used my card at several times. I asked to talk to the fraud department. I was placed on hold and then told it wasn’t frozen because of fraud, but everyone had card issues this weekend. No customer service to talk to on weekends and no alert about cards not working. This has happened NUMEROUS times over the last 10 YEARS!!! Best to take your money out every payday or get stuck in a very bad situation and can’t get to your money! Get a better procedure in place for your customers Vision Financial! No excuse for not sending out a message, text, or phone call to customers warning them about the problem!Response from the owner
Good morning. My name is Stephany Menchaca. I am the branch manager of our Pacific Ave. location. I am truly sorry for the inconvenience that this debit card issue has caused you. Vision Financial strives to keep our members happy and to insure the best possible customer service. Upon further investigation, I have found that during some routine maintenance from our data processor an unforeseen glitch occurred in which Vision Financial was not notified of. Please contact me directly so that we can discuss the situation more in depth at (919)477-0696 ext. 227. I look forward to speaking with you! And we thank you for your many years of loyalty and service with Vision Financial!
This is the worst company I have ever dealt with. My car was totaled on April 20th my insurance sent a check in May covering most of the balance. I had gap insurance on my car so instead of them sending the information to the place when they needed it I had to keep calling for them to be on top of their job. They just received the portion of payment the end of June which did not cover the remaining balance because I was quote on quote still being charged while where waiting on their check. I had to call week after week to ask for a break down of what’s do and why. It just got mailed yesterday.Response from the owner
Good morning Janeesa. I am sorry that you feel you have received less than ideal service in regards to your recently totaled vehicle. I hope that everyone was okay during the accident. Upon reviewing your account with Vision Financial, I have discovered where the miscommunication may have occurred. If you would like to further discuss your account/vehicle and the issues you voiced, I would love to speak with you. Please feel free to reach out to me, Stephany Bright (Branch Manager), at your earliest convenience at (919)477-0696 ext. 227. Thank you for your time.
KKeisha Been Released Wade5
I truly appreciate The Vision Financial Federal Credit Union Roxboro NC Branch especially Stephany , I love how she helped me with the situation that I was in. Stephany provided GREAT CUSTOMER SERVICE to me. When I reached out to VFFCU and sent an email Stephany responded promptly and helped me even before the bank opened. I live in a totally different state, and she was able to assist and communicate with me consistently, in what I needed to do. Stephany provided great Hospitality through emails, fax, and phone calls. She provided an outline of the steps that she will take to resolve the situation, and what I needed to do on my end.I recommend Stephany for a Promotion, and Awarded for The Best Customer Service Award! Thank You Stephany, I Truly Appreciate You!!!Response from the owner
Stephany is in our Durham NC location and I will be sure to pass along your praise. It is so nice to hear that Vision Financial has meet and exceeding the expectations of our members! Thank you so much for your kind words and as always, your business!
1. How Can I Reach Vision Financial Federal CU?We advise you to dial their phone number +1 919-477-0696. Another way is to complete an application through their official website and wait for them to contact you.
3. How Do I Get a Loan from Vision Financial Federal CU?You can go to their shop or request a loan on their website. It's worth noting that an online installment loan may help you cover an unexpected expense better. We suggest you learn about different financial services and make an informed decision.
5. What Should I Do if I Can't Repay a Loan?Failure to repay a loan has a negative effect on your credit score. Reach out to the lender as soon as possible and see if you can find a solution.
2. How Can I Get to a Store of Vision Financial Federal CU?214 Pacific Ave, Durham, NC 27704, United States is the address of Vision Financial Federal CU. Search for a route online so you can get there fast.
4. Is Vision Financial Federal CU an Agency or a Lender?Vision Financial Federal CU is a Credit union. If you are wondering how to request a loan, check out our platform to learn about Fast Title Loans. With a focus on online title loans, it can also help you get the best deal.
6. Can Borrowers With Poor Credit Request A Loan From Vision Financial Federal CU?Yes. Borrowers can also check out our platform to apply for an online personal loan with bad credit through Fast Title Loans, which is a reputable loan services provider.