Personal Loans > Personal Loans Near Me > Idaho > Nampa > U.S. Bank Branch
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Bank

U.S. Bank Branch 12th Ave Rd, Nampa

2.8
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(10)
Closed
Wednesday9:30AM–5PM

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Reviews

There are 10 customer reviews. Check out their experiences with this business.

2.8 / 5
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  • R

    Rachele Rissler
    2
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    I have been going to this bank for, I'd say about 7 years. Has been great up until the last couple months. I went in to try and consolidate some debt. The gal that I sat with told me I could consolidate debt by doing a funds transfer. Well what she didn't tell me is that it all depends on what the bank will allow. So she told me I could do "xyz" then after my application was put in and credit score was pulled, told me that I couldn't do the funds transfer way she told me I could. Now I am not a banker, I was trusting the employees to help me in the best way possible with the knowledge they have. So we went to the next solution. Take out a loan to pay off my debt. We completely dismissed the transfer funds idea cause I didn't want it. I made it clear, I didn't want to go that route. So she gave me all the numbers of the loan deal. She told me with this loan that I wouldn't have any interest till 20 billing cycles after I took the loan out, and when interest did get applied after the 20 billing cycles, it would be 8%. I said yes. That is what I want. And she said yes, let's get this deal for you. She pulled my credit AGAIN and turned in another application. Well I went back to the bank 2-3 days later to sign for the loan. She went over the details with me and the loan was nothing like she explained. No 20 interest free billing cycles, no 8%. She said that this deal was for the funds transfer.. that I told her I didn't want. Yes.. now I know that the numbers she gave me prior to the application for the loan were only a possibility and not guaranteed (plus she gave me the wrong information).I was told that the numbers she gave me were what it was going to be. She did not give me the disclaimers that she was supposed to prior to pulling my credit twice and submitting applications. Even after all that, I got emails about how my application for a funds transfer was accepted.. I told her I DIDNT WANT A FUNDS TRANSFER. but she didn't cancel it? I feel lied to. I feel hurt like I was conned. She ran my credit twice (which hurt my credit score) and both times she ran it she told me "you can do this" with an opposite result after. I'm not even sure what the benefit of her not giving me the disclaimers are.. but sheesh.. not sure why anyone deserves to be treated like this. The proper disclaimers were not given to me. I tried scheduling appointments with the bank manager twice and never got to talk to anyone. I waited for calls and nothing. I called us bank to file a complaint and they said they couldn't help me with how I was deceived. With all this said, go to a different bank to talk about loans, credit cards, debt consolidation.

    Response from the owner

    Thank you for taking a moment to share your experience with us Rachele. This situation is very concerning, and we want to help. Please send us an email to [email protected] with your phone number and reference number 0243, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

  • T

    Tiffany Scott
    3
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    I don't know if it's just this branch or U.S. Bank in general but they sure like to waste your time by making you wait in line at drive up banking. It always takes forever in general (which is surprising considering that the lobby is closed right now, so they aren't also helping customers inside the bank) but today I was told that they couldn't give me more withdrawal slips. I like to have all my stuff filled out before I get in line so that the people behind me don't have to wait for me. Apparently, I now have to request a withdrawal slip, wait for it to be sent out to me, fill it out, then send it back and wait for my cash. I was told this was for "security reasons" now that the lobby is closed. This wasn't policy BEFORE the lobby was closed. And how does this improve security? I have to include my ID with both my picture and signature on it in order to withdraw money. This just wastes MORE of my time and the time of people in line behind me.

    Response from the owner

    Good morning Tiffany, thanks for taking the time to leave a review. We're sorry to hear you experience long waits when you visit this location. We understand time is precious. We appreciate that you try to have everything ready for your transaction, to ensure it goes quickly. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 9952. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather

  • G

    Gabrielle Bunker
    1
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    HORRIBLE! Whoever closed last night 6/30/21 was an absolute disgrace. I walked up to the doors not knowing they were closing at 5 (it was 4:58 so I get it) but the gentlemen opened the door and rudely told me he had clocked off for the night and wasn’t gonna answer what I needed to ask. He then shut the door in my face locked it and walked off leaving me standing there speechless. I will be pulling all my accounts out of us bank tomorrow morning bright and early due to the rudeness of this one employee. I was however able to go across the street to the albertsons and get the help I needed. So thanks for nothing! Side note you can’t even leave this branch a message on their answering machine due to whatever reason, it just hangs up the call. Not impressed at all!

    Response from the owner

    Hello Gabrielle, Thank you for bringing this to our attention. The behavior you've described is very concerning. We'd really like to speak with you about this. Please send us an email at [email protected] with your phone number and reference number 3482. Once we receive your number, we'll give you a call within 2 business days. We look forward to speaking with you soon. ^Caitlin

  • E

    Eric M
    5
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    We've had an account and been primarily banking at this branch for about a year now, and have always been impressed with their can-do attitude. I've had had a couple unique situations with deposits/transfers/withdrawals but the tellers have a consistently helpful and positive attitude! I'm also a military veteran, and have been very impress with how US Bank in general treats us. Thanks!

  • M

    Meg Bradshaw
    2
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    I continually have issues at this branch. Today I had to wait 20 minutes for a replacement card because it was done incorrectly the first time.

    Response from the owner

    We apologize for the trouble you've encountered at this location, Meg. If you'd like to share details about your visit, we'd be happy to speak with you. Simply send us an email with your phone number to [email protected] including reference number 0715. One of our Ambassadors will be in touch with you in the next two business days. Thank you. ^Larisa

  • G

    Gerard Stanberry
    1
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    6 cars in the 2 drive-thru lines. 15 minutes...... No movement? Got out of line. Drove over to Albertsons across the street. Parked the car, walked in the store. Cashed a few checks in the store US Bank. Walked back to the car. Drove by the bank. Notice a couple cars moved up. I would have still been in line.

    Response from the owner

    Hello Gerard, Thank you for leaving your review and for bringing this to our attention. I know how frustrating long waits can be and I'm glad to hear that you were able to complete your needed transaction. We know how important your time is and we're working to serve everyone as efficiently and quickly as possible. If you'd like to discuss your experience in further detail, please send us an email at [email protected] with your phone number and reference number 8347. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin

  • A

    Alexis Green-Hernandez
    3
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    U.S. Bank seems like a very nice bank to do business unfortunitally I havent had a chance to do business with this company.💳💸😊

  • J

    John Davlin
    1
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    Drive in teller was flippant and only helped me after I sat for 10 minutes in my car. Acted like she was put out. Banked here for years and didn’t appreciate your attitude

    Response from the owner

    Hello John, I’m really sorry to hear about the way you were treated at our Nampa location. Ten minutes is a long time to wait for acknowledgement, and the interaction that followed only makes things worse. We’d like to get a few more details about what happened and make sure that your concerns are all addressed. Please send an email to [email protected] with your phone number and reference number #4075, and we’ll give you a call within one business day. Thank you for bringing this to our attention. We hope to hear from you soon. ^Jessica

  • K

    Kris G
    1
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    THE WORST BANK IN ALL OF THE USA!!! MOST UNPROFESSIONAL ASSOCIATES IN ALL OF MY YEARS BANKING. THE FEES THEY CHARGE ARE RIDICULOUS AND THEIR RECORDS REFLECT DIFFERENTLY THAN YOUR OWN. INCLUDING THEIR OWN MOBILE APP. WHEN YOU TRY TO UNDERSTAND THEY TELL YOU "OH WELL, IT IS WHAT IT IS." THE ASSISTANT MANAGER CODI PERKINS IS THE MOST RUDE AND UNPROFESSIONAL PERSON. SHE SITS THERE AND LAUGHS AT YOU WHILE YOU TRY TO UNDERSTAND YOUR SITUATION. ITS HARD ENOUGH TO TAKE HER SERIOUSLY WHILE HER FAKE EYELASH IS FLAPPING AT YOU WHILE SHES TALKING. (GET BETTER GLUE SO YOUR FAKE EYELASH ISNT WAVING AT EVERY CUSTOMER THAT COMES IN) WILL NEVER RECOMMEND OR BANK HERE EVEN IF IT WERE MY LAST RESORT. ID RATHER DEAL WITH CASH THAN EVER BANKING HERE. IF YOU ARE PLANNING ON BANKING HERE RUN! RUN FAR AWAY AND DONT LOOK BACK.

    Response from the owner

    No one should ever laugh at you when you're trying to get help with your banking! I am so sorry to hear about this experience, Kris. We'd really like to speak with you about this. Please send us an email with more information and your phone number, and we'll give you a call. Our email address is [email protected] We will call you as soon as we can, within 24-48 business hours at the absolute latest. We hope to hear from you soon. ^Caitlin

  • R

    Richie Grindstaff
    4
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    Friendly staff, only downside is ATM needs envelopes. If you go accross the street to Albertsons, no envelope needed.

Business Info

2220 12th Ave Rd, Nampa, ID 83686, United States

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FAQs

  • 1. How to Get in Touch With U.S. Bank Branch?

    You can ring them at this phone number +1 208-442-5700. Or you can Visit its website and submit the loan form over the internet.
  • 3. How to Apply for a Loan at U.S. Bank Branch?

    To apply for a cash loan, you can Visit its website and submit the loan form online. If you are searching for online payday cash loans with high acceptance rate, you can turn to our platform for more useful info.
  • 5. What Happens if I Can Not Repay My Loan?

    Simply have a talk with your lender if you feel it hard to repay the loan on time. Different lenders have different solutions to late payment. Please always check out carefully before signing any loan agreement.
  • 2. What Is the Location Of U.S. Bank Branch? How Can I Get There?

    U.S. Bank Branch is located at 2220 12th Ave Rd, Nampa, ID 83686, United States. You can check the map and locate the easiest way to access this place.
  • 4. Is U.S. Bank Branch an Agency or a Direct Lender?

    U.S. Bank Branch is a Bank. To bring you a digital loaning process, we get you connected with a variety of honest lenders over the internet. You can turn to our website to secure a personal loan online with no hard credit check.
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