Tower Loan Lorna Rd, Hoover
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There are 7 customer reviews. Check out their experiences with this business.
I financed a purchase through this company for $1,000. The account was set up as same as cash. Since December of 2018 I’ve paid a total of $612.21 however the balance on the website shows I still owe $484.88 when it actually should be $387.79. I called the local office yesterday and spoke with a female associate there and she could not tell me why there was such a difference in the balance. I called again this morning and spoke with Chad and he was able to tell me that my account is same as cash however it wasn’t marked as such in their system. He then put me hold to speak with his manager and I was on hold for 30 minutes before I was hung up on. I then called back and spoke with Chad again and told him that he had me hold for 30 minutes before I was hung up on and he then transferred me to his manager who really only said what Chad told me previously and that he will give me a call back Monday to confirm that my account had been marked same as cash. You would think that since I’ve paid my bill on time and that most of balance has been paid their customer service would be better. However their customer service is terrible. I’ve should have known better because when the account was set up initially I never received any information as far as account information and how to make payments through mail like I was told I would. I had to contact them only to find out that the account was never set up so I really could have gotten this item for free but since my integrity is solid I did what I agreed to do and took initiative to make sure the account was paid. From the start until now my experience with Tower Loan has been piss poor and I caution all who are considering using them. If I were you I’d try a different bank with better customer service.
This is one of those loan places that you CANNOT trust. The mngr called me offering to refinance my loan. I told him straight up I don't want any money back, I was already over halfway through paying it off. He assured me that a refinance would just give me a better rate, later due date, and no money back. I thought they were doing something nice due to COVID. Once I got there he had his rep help me & it was a completely different story. They basically redid my loan at a WAY higher interest rate & tried to dress it up. Its my fault for agreeing to it & not asking more question so please do not let them play you. Even with an early payoff it looks like I'm forced to pay 50% interest on money I didn't even need. Screw tower loan, they must be suffering if they have to pull these types of stunts.
Just received a call from here. The guy on the phone would only tell me he "had a sales account with Mr. Michael" but wouldn't tell me anything else unless I confirmed my identity. Didn't say "Hey this is so and so from Tower Loan" shady shady shady.
RRobert J Coleman5
Reasonable loan opinions to choose payment within budget
Giving one star is a struggle for me with this company. Completely unprofessional staff. All staff has the WORST attitude no matter the situation. Good Luck with finding someone actually nice enough here. I DREADDDDDD anytime i have to call to speak to someone. I avoid calling at all cost because of Customer Service.
Friendly people had no problem and building my credit ☝.Thanks!
Friendly staff and easy to work with.
3150 Lorna Rd Ste 100, Hoover, AL 35216, United States
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