State Employees’ Credit Union Piedmont Dr, Lexington

Okay. First off I want to say that most of the workers at this bank are helpful and phenomenal people who will try to help the best they can. My family has been with this bank for over 10 years. My mother, Linda Bobo, love them. But if I don't speak about this incident then there is a good chance that it might happen again to someone else. Recently I visited this branch with my sister to add her as an authorized user on my credit account. We were ushered into one of the workers' office and sat down. I explained what we wanted to do and without looking up my SSN or information was told bluntly that the request I wanted couldn't be done. I was taken aback by this because this request was performed for me once before at a branch in winston-salem with my husband. But I remained quiet since I wasn't sure if there was something I had missed. I was so confused. When I got home I called member services to get a second opinion. And was informed that what I was told was incorrect and I was directed to the branch on silas creek parkway. I sat with someone there and they simply printed out a piece of paper and I signed my name on the dotted line. Done. It took less than 5 minutes. Now I don't why I was told this was something they couldn't do at this branch. Maybe this woman was uneducated in matters of my request with which I blame the branch for not making sure that their employees are well-informed. Or if this woman simply had no desire to help me or my sister. Either way. Its not a good look. So to others if you are looking to get help with matters of loans or credit unfortunately I cannot recommend this branch as much as I enjoy the other workers here. Go to the branch on silas creek parkway or stratford in winston salem. As this is what I plan to do moving forward. Otherwise, this bank will still be my go-to for any other needs.

I have banked with SECU for years and until recently it was great. I understand things are strained in our current situation, but the customer service or rather lack thereof, has been very disappointing. I can no longer recommend this branch.

I’ve been banking with SECU for years and never had an issue. Until I make an ATM deposit and they cancel the check right before a vacation. Called the branch multiple times no answer keep getting transferred to other branches that can’t help with the situation.

The best thing we did , joining SECU , wonderful , great staff and so friendly , a perfect 10 !!!!

I love going to the bank evey one there is nice and friendly.... If you need to know any thing they will help you right away..

I've been banking here for over 20 years and would not want to bank anywhere else.

I called to inquire of notary services.. gentleman who answered was totally nice and extremely helpful. The teller who helped with my matters was knowledgeable of what I needed, she was friendly and also very helpful. Great experience today at this branch!

Tellers always friendly and nice very helpful. Lines always long with a crazy wait. Need to hire more help.

No problems so far and usually very polite and eager to help.

Fifteen minutes to deposit a company check... The only car in the drive thru for ten minutes!