Regions Bank Cottage Hill Rd, Mobile
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There are 8 customer reviews. Check out their experiences with this business.
Terrible customer service, do not greet customers, do not speak with seated customers, do not care about your needs even if you have an appointment. Take your business elsewhere.Response from the owner
We'd like to apologize for any inconvenience you have had. If we can further chat, please send us an email with your phone number to [email protected] -Ana
HHella Hot Entertainment1
No way in hell . I just walked in this place and was treated poorly. We were NOT even greeted properly. We seated ourselves and waited for this I believe it was Amanda character to talk to us with our backs turned and while she was seated. Poor customer service from the beginning. She chuckled while I was trying to explain what account I needed to open up for my business and since it was a laughing and disrespectful matter I’m taking my business elsewhere… I wonder why they are hiring for her position. Won’t be backResponse from the owner
Hello. Thank you for bringing this to our attention. We know how important it is to be given the right treatment and service when you visit one of our branch locations. We apologize if you were treated in a way that was not to your full satisfaction. Our team will forward this to the appropriate team and make sure to better our service for you and our community. Feel free to email us at [email protected] for further questions or inquiries you might have. - Hector
Worst regions branch I’ve ever visited. Thankfully, I have had much better experience at all other branches. The drive thru customer service is extremely poor. Long wait time (over 10 minutes when there is only one other customer in drive up) and very unfriendly teller who needs to learn customer service skills.Response from the owner
We're sorry to hear that this was your experience. Our team is happy to take a look at these concerns and have them documented. Please send us your phone number in an email to [email protected] and we'll call you. -Ana
I Rarely give a Bad review, it’s necessary this time. Regions employees, start looking for another job soon. These Neanderthals running the place, starting at the Very Top have ruined & continue to smash this Institution in the Ground. NO customer service. Scripts read. Laughable & Unbelievable. Who in the Hell is in charge? Try using your APP! Sadzzz
This branch has the worst customer service. I went through the drive thru for a deposit and waited 15 minutes. I was never greeted or acknowledged and didn't even get an apology for waiting. The parking lot was completely empty and I could clearly see two tellers working. Definitely avoid this branch if you can.
Very nice workers but probably one of the slowest Regions locations.
Very friendly and helpful. Will drive by other regions banks to come to this one.
Regions was on the wrong side of the road
8775 Cottage Hill Rd, Mobile, AL 36695, United States