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Red River Credit Union 01
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Credit union

Red River Credit Union Wal-mart Dr, Hope

4.2
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(10)
Closed
Thursday9AM–5PM

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    Reviews

    There are 10 customer reviews. Check out their experiences with this business.

    4.2 / 5
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    • I

      INDIE CREATIVE ARTS REVOLUTION - ICAR
      3
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      I love the respectful businesslike behavior of the people who work at the RED RIVER FEDERAL CREDIT UNION Branch in Hope, Arkansas. I give RRFCU-Hope, AR FIVE STARS. I DO NOT appreciate some of the charges assessed by the overall RRFCU to its customers. Some of their fees are quite ridiculous in this day and time, but they don't seem to think so. Why charge a fee for a service you haven't provided when the system in a bank or credit union is setup to prevent a charge from processing if no funds are available? Those systems are antiquated. A computer and not a person stops those transactions, causing the financial institution no harm at all. Financial institutions work as if we are back in the old days when a physical person had to verify a transaction. Why not update your systems and serve the people who place their funds in your institutions. Without the customer, there would be no financial institutions.

    • N

      Norallyn Bain
      4
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      I have been banking with RRFC for a long time and have enjoyed the staff and the service.

    • V

      Vonda Green
      3
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      Customer service is only okay, I get better from the other banks I bank with, but they don't offer as good of an interest rate as Red River does, so I will stick with Red River as my main bank. The reason for a 3 star rating is that Red River does not recognize change (quarters, dimes, nickles, pennies) as money to be deposited into their bank. While the amount is not much, they charge you a fee for having any amount of change with your deposit. (the teller said, "yes, we charge a fee") I was told by more than one teller, that I would have to go in and use the machine. They cannot take change at any window. I get paid in all denominations of money and change is usually with it. The other 2 banks I use do not charge their customers to deposit change into their accounts. And no, it is not very much, but I'm making deposits into their bank. It really is the principle of the matter. That is my only beef with Red River, other than that everything else is okay. Nothing outstanding, just another bank with really good interest rates.

      Response from the owner

      Hi Vonda, Red River Credit Union only charges for the use of the coin machine, there is a small fee. You should, however, be able to deposit the change if it is a small amount as stated (like 2 or 3 dollars). No, they do not except the change at the drive thru, because in the past this has torn up our drive through tube, due to the weight of the change. We are very sorry about this inconvenience. If you have a child who has a Homers account, they are not charged a fee at the coin machine, so they are able to deposit the change into their account. Thank you for leaving a review!

    • T

      Tomi Bobo
      5
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      My husband and I have had an account at RRFCU for several years now, we were recently hacked. Someone accessed our account and took everything we had causing several transaction overdraft fees etc..... we went and filled out the required paperwork and was told we’d hear back in 7 to 10 business days. Within 3 business days we were reimbursed everything. Thank You ! Happy and thankful customers. We use the Hope Ar branch.

      Response from the owner

      Thank you Tami very much for the 5 star review! We are so glad we could help during your time of frustration dealing with fraud. It's inconvenient and no one likes to have to go through that, we do our best to help in your time of need. Thank you for being a loyal member with us!

    • S

      Shamica Emory
      5
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      I love RR, but sometime they hire mean and rude customer service people. They have good ones but when hiring new people they come in with the BIG headed attitude. Other than that its a great place to bank at. I have been with this bank since 2005.

      Response from the owner

      Thank you for your 5 star review! Hopefully, those ones with the BIG headed attitudes aren't sticking around with us very long! Let management know when you have those kind of issues and we will diligently work to resolve those!

    • A

      Alvin Phillips
      5
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      Whew I dnt it's been awhile actually 9yrs to b exact. Hopefully they will give the benefits I need to succeed and b were I need to b in life. Starting over is tough but I know I am trying to go in life and I cant get there if I dnt try.

    • C

      Courtly Dougan
      1
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      Awful customer service. Tried to call because I just found out my grandpa who is in the hospital has an overdue car payment on his account with them and I just needed to know how much it was gonna be so I can go pay it but I got hung up on before i could even finish my sentence.

      Response from the owner

      We are truly very sorry to hear this, Courtly. We have now added more employees to our phone center and are trying to resolve the issue of experiencing high call volume. Please let us know next time you are unable to get a hold of someone and we will have a representative contact you instead.

    • b

      brandon mullens
      5
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      Very great customer service. Very fast and friendly. Love this bank.

      Response from the owner

      Thank you for the 5 star review! We strive to give the best member service always!

    • L

      Lili cruz
      1
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      the facility lacks the necessary amount of employees. The lines are always too long that i end up going turning around.

      Response from the owner

      Hi Lili, we apologize for this inconvenience. Thank you for expressing this issue, we will definitely look into it and do our best to resolve the issue.

    • N

      Noralyn Bain
      4
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      I have been a member for several years and enjoy my experience.

      Response from the owner

      Thank you for the review and sweet comment! We look forward to continuing the great member service to you! Thank you for being a loyal member!

    Business Info

    1513 Wal-Mart Dr, Hope, AR 71801, United States

    Nearby Title loans in Hope

    FAQs

    • 1. How Can I Make Contact With Red River Credit Union?

      You can ring them at this phone number +1 903-735-3000. Or you can Visit its website and fill out the application form over the internet.
    • 3. How to Get a Loan at Red River Credit Union?

      To apply for a cash loan, you can Visit its website and fill out the application form online. If you are searching for online payday loans with fast approval, you can visit our website for more useful info.
    • 5. What Happens if I Can Not Repay My Loan?

      Simply have a talk with your lender if you are likely to fall behind on the monthly payments. Different lenders have different standards to deferred payment. It is important to check carefully before signing any loan agreement.
    • 2. What Is the Location Of Red River Credit Union? How Can I Access It?

      Red River Credit Union is located at 1513 Wal-Mart Dr, Hope, AR 71801, United States. You can check the map and locate the easiest way to access this place.
    • 4. Is Red River Credit Union an Agency or a Direct Lender?

      Red River Credit Union is a Credit union. To bring you a digital loaning process, we allow you to get access with a long list of trusted lenders over the internet. You can turn to our website to secure a personal loan online with no hard credit check.
    • 6. Does Red River Credit Union Offer Bad Credit Loans?

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