Peoples Bank of Alabama Cherokee Ave, Cullman
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There are 10 customer reviews. Check out their experiences with this business.
I’ve been with people’s bank for over 6 years now. I got my first credit card with them in 2020 to start building my credit and it was great for a little while. I could use my people’s bank app to make my payments, even the user friendliness of the app was not great it worked. My credit was climbing and I was very happy on how things were going. Then some here awhile back peoples out sources there credit cards to a different company making it very difficult to make payments. Well here recently maybe my credit had been fluctuating terribly. Twice already my payments have not went through on the payment date, and when they report me to the credit bureaus it shows either I have to much debt, or I have not used my card enough. In the beginning people’s was great but I have grown to become very ill with there services.Response from the owner
Thank you for being a valued customer for so many years, Jordan. We appreciate your banking relationship and are sorry to hear you've had a poor experience with the credit card. We've left you a message to call us back so we can learn more about your situation. Again, thank you for your business. ~we care about people
You need to tell your employees they can smile and be nice to people. At one of your branches all the employees r rude and never smile. They act like they just hate to have to wait on anyone. They have no personality. Just saying. Doesn’t hurt to b nice.Response from the owner
We regret to hear you received unsatisfactory service, especially since one of our core values is exceeding expectations. We will follow up with a call for more detail; and thank you for bringing this to our attention. Please call 877-788-0288 with any further concerns. We value your feedback.
This bank has the absolute, hands down, WORST customer service. Unless you just need somewhere to store your money, I highly recommend considering any other bank than People's Bank of AL.Response from the owner
We are sorry to hear about your experience, Ritchie. Someone will reach out to discuss this with you more. ~we care about people
Don't Go to the one in holly pond they are hardly friendly and just do their job. Areas around are alright and very friendly on top of the service. To add they caught an early attempt on my account and locked it but didn't inform me I had to find out and wait a week until the card arrived in the mail.Response from the owner
Thank you for your feedback, Nathan. We appreciate you taking the time to let us know about your experiences. We take protecting your accounts very seriously. When notified of potential fraud on your debit card, the only way we can prevent future fraud occurrences is to close the card and order you a new one. With our MyCardRules App, you can take full control of your debit card which includes locking and unlocking it for purchases. Visit our website at peoplesbankal.com to learn more. If you have additional questions or need additional assistance, please feel free to contact our customer support team. They are available M-F 7:30 am to 5:30 pm and on Saturday from 8:00 am to 1:00 pm.
I don't have a problem with the bank itself however the website is horrible. You cannot track down detailed account information like you can at other banks. They switched from Visa debit cards to Discover and it's been nothing but a headache for my family because many businesses and companies do not accept the Discover card. I unfortunately am looking into changing banks in the near future. Again I stress that it's not the bank or employees it's the extremely lackluster website and near useless debit card.Response from the owner
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. Feedback like yours led us to completely redo our website with a focus on improving user experience. Should you have additional comments or need assistance, please contact our customer support team at 877-788-0288. Thank you!
If I can’t transfer funds between business and personal over the phone it’s a headache and I choose somewhere else to bank.Response from the owner
We are grateful for your business, Mr. Malchow, and have placed a call with you to seek a resolution.
Update: I've been happy now with my bank great service and they keep my money safe.Response from the owner
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We’d love the opportunity to make things right. Please call 877-788-0288 and provide more detail about your experience so we can better understand how to correct the problem in the future. Thank you!
I have been bankin with People's Bank for a VVVVVVVEEEEEERRRRRYYYY LONG TIME. EVER SINCE THEY FIRST OPENED IN WEST POINT. IN MY OPINION...THEY ARE THE CREAM OF THE CROP OF BANKS and all the IMMEDIATE FAMILY 👪 I HAVE LEFT...BANKS WITH THEM TOO. ON ANOTHER NOTE PLEASE KNOW THAT I APPRECIATE ALL THE CASHIERS WORKIN THE DRIVE THRU WINDOWS...AND ALL THE OTHER..UNSEEN WORKERS WHO COME TO WORK JUST SO I CAN STILL DO BANKING. GOD BLESS YOU ALL. AND PLEASE THANK YOUR FAMILIES FOR LETTING Y'ALL COME TO WORK...JUST TO HELP EVERYONE. GOD BLESS YOU ALL. PLEAAE PLEASE STAY SAFEResponse from the owner
Ronda, thank you so much for your review and kind words. We have a great group who are dedicated to helping the people in the communities we serve. We appreciate your continued business.
Very Nice and Helpful People. Met all my needs today without question !Response from the owner
Thank you for the 5 star review, William. We appreciate you taking the time to let us know about your experience! ~we care about people
Great friendly service. I have been with them for 8 years now.Response from the owner
Thank you so much for the positive review, Tawana, and for your loyalty over the last 8 years. We hope you and your family have a fun and safe fourth of July! ~where people come first
1912 Cherokee Ave SW, Cullman, AL 35055, United States
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