Pak Plaza Pawn Shop 01
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Pawn shop

Pak Plaza Pawn Shop Central Ave, Hot Springs National Park

4.7
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(10)
Closed
Saturday8:30AM–6PM

    Services

    • Musical Instruments
    • Jewelry
    • Firearms
    • Tools
    • Etc

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    Reviews

    There are 10 customer reviews. Check out their experiences with this business.

    4.7 / 5
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    • M

      Michael Jackson
      1
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      Very poor customer service my brother purchased a ring from them and asked them to wait so I could pick it up at closing time I was there as they were about to walk out and they told me I could not pick up the engagement ring because they were about to close I had money in hand and they refused me service Even though they told my brother just minutes before that they would wait I was there 2 mins before their closing time and they refused me service This is probably the worst place in hot springs to do business with I’m very unsatisfied! Southern pawn on Albert pike is a much better place to do business with David at southern pawn will go out of his way to make sure that the customer is happy Just got a reply from the owner and instead of attempting to make it right he continued to justify his actions I wish his reply would have been public so everyone could see that he is more concerned about defending his actions than pleasing a customer This speaks volumes about his customer service, not only to me but to every potential customer in the future so please be warned that he is far more concerned about himself than his customers sort through the other negative reviews and you will see the tire character of this guy!

      Response from the owner

      Hi! I am Olympia, the manager, and I am deeply sorry for what happened. I apologize for the inconvenience we put you through. The employees involved were reprimanded, and if something like this ever happens, we do want it brought to our attention so we can fix it. The person who replied to your review was not the owner, manager, or assistant manager, and they have been informed not to reply to reviews as the business. It was completely inappropriate. My assistant manager, Stephanie, has since been in touch with Justin and he is still doing business with us. I hope that we can make it right with you. If there is anything we care about, it's our customers. We care that you were put through that. Without our customers, we are nothing.

    • J

      Jo Black
      5
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      I have used a few shops here in town but I do my best to do trading with Pak. They contact me before date to pay on what I have pawned to inform me of due date. They stay open late and it's nice to do trading with hometown folks. I have all good to say about this place.

      Response from the owner

      Thank you so much! We do our best to remind people and give them time to get their stuff. We care about our customers and that's why we do what we do!

    • A

      Alex Matthews
      5
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      Purchased a $4800 necklace that didn't fit after I got home. I was devastated but thankfully the amazing staff at Pak Plaza were able accommodate me tremendously! I am extremely satisfied with this store and cannot express how much I would recommend them. Probably one of the only pawn shops operating that still has standards and morality! 5/5 stars and I'd definitely recommend coming here.

      Response from the owner

      You got us blushing! Y'all are awesome customers, and we aim to please! Thank you so much for your review.

    • R

      Roman
      5
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      Great shop! bought a Gun from them off GB, Had something come up, had to delay payment for an extra week! they worked with me, and were extremely understanding and helpful, as well as the product that I purchased, i got for a GREAT deal! 10 out of 10 will def be buying from them again!

    • C

      Charles D. Presley, III
      5
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      Purchased online and was pleasantly surprised. The online description and pictures, though extremely accurate and helpful, did not do justice for the actual item. What I received was in better than expected condition and I could not be happier supporting this establishment. May your business continue to prosper.

      Response from the owner

      Thank you! Codei does all of our online sales, and he is prompt, communicative, and efficient!

    • R

      Roger
      5
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      I tried not to look at the guns when I was there but they do have a great selection, I just didn't want to have to spend the money...twist my arm here guys. Ended up looking at their extensive tool selection. They have a very good selection of drills, wrenches and stuff. I ended up finding a laser level that I have been hunting for months. These guys had the exact style I wanted and they gave me a fantastic price. I will be back when I am in town next. Friendly helpful staff too!

      Response from the owner

      Thank you so much for the review and for your business!

    • G

      Giovany Basave
      5
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      Just want to say thanks y'all really work with your coustomers ,will be my first choice when I want to pawn or sell

      Response from the owner

      Thank you so much for your review! We work hard to make our customers happy. The best negotiations are the ones where both parties walk away satisfied and no one loses. :) My dad has run this store since 1974, and that has always been his motto.

    • G

      Glenn Matthews
      5
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      Had an online transaction with the shop. Communication was fast, helpful, and courteous. Package shipped as promised, on time delivery, well packed. I recommend this shop to anyone with full confidence that you will be very pleased with their service. A++

      Response from the owner

      Thank you so much for your business and review.

    • C

      Chanelle Martin
      1
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      So I have used this pawn twice. When I have needed money for bills real quick. The first time, I was able to get 45$ for my item, and was told since I paid on time, that I would get the same price next time if need be, well a month later I was in the same situation, and I go in and was told that they had to lower the price because the price we got last time was too high and should of never been given to us. The owner lowered the price down to 30, but its the same exact item I brought in the first time. Today I got my item back, took it home and started cleaning it since its electronic, and as I'm cleaning I see something move in the back vents, well I move the item a little bit and a bug comes out of the vents, and to the front of the item in a USB port, I get some tweezers and pull the bug out, and its a roach! And a baby one at that, so I now have to completely take apart this item to make sure I didn't bring bugs home!!! I will never go back to this place. The customer service was horrid, and they don't honor their own words, at all!

      Response from the owner

      We apologize that you had a negative experience. It is our policy that when a customer redeems a pawn made in another persons name, a pawn ticket (or the permission of the original customer) is required. This security measure assures that the item is not taken by someone who does not have the owner's permission to redeem the item. We pride ourselves on our customer service and our competitive offers on a variety of goods. Playstation 3s have gone down in value over the years, and at times we have to lower our offer to reflect the changing market. We would be happy to discuss this in person and see what we can do to win back your business.

    • K

      Kay Pruiett
      5
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      Very professional, very, very kind and respectful. I don’t like selling my things but I was impressed with the professionalism and the offers! Best pawn shop in central Arkansas hands down!

      Response from the owner

      Thank you so much! We are so glad to hear about your experience with us.

    Business Info

    3601 Central Ave, Hot Springs National Park, AR 71913, United States

    Nearby Title loans in Hot Springs National Park

    FAQs

    • 1. How to Get in Touch With Pak Plaza Pawn Shop?

      You can dial this phone number +1 501-623-7561. Or you can enter its website and fill in the submission form over the internet.
    • 3. What Services Can I Find In Pak Plaza Pawn Shop?

      Pak Plaza Pawn Shop provides you with a wide range of lending products which include: '
      • Musical Instruments
      • Jewelry
      • Firearms
      • Tools
      • Etc.
      ' You can secure a title pawn loan if you have a free car title under your name.
    • 5. Is Pak Plaza Pawn Shop an Agency or a Direct Lender?

      Pak Plaza Pawn Shop is a Pawn shop. To bring you a digital loaning process, we get you connected with a large network of lenders over the internet. You can secure a personal loan online without hassle.
    • 2. What Is the Location Of Pak Plaza Pawn Shop? How to Reach It?

      Pak Plaza Pawn Shop is located at 3601 Central Ave, Hot Springs National Park, AR 71913, United States. Kindly refer to the map and select the easiest route to access this place.
    • 4. How to Apply for a Loan at Pak Plaza Pawn Shop?

      To get the loan you need, you can enter its website and fill in the submission form online. If you are looking for online payday loans with easy application, you can go to our official website for more useful info.
    • 6. What Can I Do if I Can Not Repay My Loan?

      Kindly talk to your lender if you are struggling with the monthly payments. Different lenders have different solutions to late payment. Please always check out carefully before signing any loan agreement.
    • 7. Does Pak Plaza Pawn Shop Offer Loans for Bad Credit?

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