Fifth Third Bank & ATM FL, Lehigh Acres

I had an account with 5/3 my bank account was hacked and 50 of 51 checks written on it were counterfeit, I notified them right away after 1st and was told the account was locked cause they would not let me close it . it took 5 months and 6 disputes 12 different employees to get my 5000 dollars back . for 2 months I had 0 money and 0 help from the bank. I would rate them -10 stars if I could, I no longer bank with them as of 10/,10/ 2021

They NEVER answer the phone. You get directed to go online and make an appointment to speak to someone. Wow! What customer service. Good thing all they do is Hold Onto ALL My Money! AND, there is NO WAY, to transfer money from one Business account to another. So I can't send money from my business account to another business who uses Fifth Third Bank! What is that? I have to use PayPal or some other 3rd Party Service. And! If I want to buy checks I have to go to the branch in person! Why? I can buy check online all day long. It seems to me that this "bank" really doesn't do anything for me except hold my money. It would be great if someone could tell me what, exactly is the benefit of having a Fifth-Third business account?

Awful service! The tellers at the Lehigh location are so rude will be moving banks very soon.

Always some kind of issue here. Once had an ATM eat $500 and was told to wait until they could get to it with no help from the bank manager. I had to call the district manager to get a straight answer and get my money into my account. They're everywhere, that's why they're useful. Otherwise, it's a terrible bank with no regard for residential customers.

Terrible service this morning. Not willing to assist customers when we really need it and just take every single dime they can. Cannot believe that every other bank is waiving overdraft fees during a pandemic and this one won't. I received an email that stated if I made a deposit before 12 midnight they would waive the $37 fee. I showed up in 10 minutes to make the payment and was still told no. They were supposed to stop check payments and did not and then over drafted my account and won't even honor their emails they send out! Unbelievable. Will be closing my account ASAP. Like tomorrow.

Waited an hour at ft myers branch to do a simple wire transfer. They wouldn't service me until "the line was down" (mind you, i waited in this same line first before being told this). Only 1 teller so "banker" was helping him and couldn't/wouldn't stop to do my service until literally no one was left in line (i.e. allllll the people that came in after me). Other banker was servicing someone else (totally fine, he was there before me)... but the then came out and literally waited in the same huge line at his own bank to make a deposit for his client's new account. How efficient.

A few months ago I went to two different Fifth Third bank , I wanted to open an account I sat for almost an hour and a half, no one came to help me. Until I went to this branch. Lady was extremely friendly, Knowledgeable and it only took me a few minutes to do what I wanted to do.

Terrible customer service. They are a bank that prefers people to continue to go into debt. For all the years we have been with them they won't do a thing to help for an issue that was not the fault of the customer. Disgusting. There are far better financial institutions. Go elsewhere.

I don't know what happened recently but they seem to have a whole new staff and they never answer the phone and i miss the others for there personality

I have been banking with 53rd bank since 2003 they are honest, trustworthy, reliable and there for me all the time!! Great personal service. Thanks 53rd bank!