Del Norte Credit Union Trinity Dr, Los Alamos

I had a problem with a business pulling from my account without proper authorization. Morgan S. from the Los Alamos Branch was very helpful in assisting me with correcting this issue and the associated fees.

Had a fraudulent charge to my account. Morgans customer service was amazing. She was prompt in her responses and willing to help over rmthe phone and via email.

Wow. I wish I could rate this bank one star. I have never written a review before but after everything I have dealt with with them it has come to this. I deposited my PAYCHECK on Thursday the 13th via the mobile app. Monday rolled around and the check had still not been deposited into my account despite being authorized according to the app. I called their call center that day and spoke with a woman who was so incredibly rude I can only hope that I never have to deal with her laziness again. I sent an email about the issue on Monday... it is now Friday-- nothing. I went into a branch on my lunch break and was told that the check would be released today (Friday) due to a 7 business day hold. Still not sure why the app does not inform their members about holds, but rather holds the money with seemingly no reason. The teller informs me that the check will be released on 7/21/17. FOR A PAYCHECK?? Not a personal check, not an insurance check. A paycheck. Incredible. Regardless, what can I do? I wait until today and still the check has not been released. I call the call center twice and explain to them the situation. The first girl I spoke with was unwilling to help and the second one put me on hold to talk with her manager. I find out that the check will now not be released until MONDAY. WOW. Do not use this bank. Incredibly horrible customer service and clearly not well trained staff.

Beyond disappointed with the service! My husband and I are mortgaged and have a vehicle financed with them and have to constantly babysit the account to ensure they post the payment to the right account. Which rarely happens despite my designation on the memo AND a post it pasted to the check as to which account the payment is for. I guess people don’t know how to read. Tired of the constant calls to the bank to fix this issue.

I worked with Andres Valdez today on opening new accounts after an on-line security breach had compromised my accounts. He was really efficient and friendly in handling a tricky situation. Many thanks!

I want to share my appreciation for Cindy Martinez she has helped me countless times from a signature loan to a vehicle loan and has always had them complete in a timely manner and also putting in the extra effort and time in these crazy times of covid thanks again Cindy and DNCU‼️‼️‼️

Eliana was very helpful and professional! She handled my services very quickly, thank you so much!

The assistant manager, Cindy Martinez, is AMAZING! She goes above and beyond for her members to ensure great customer service!

Cindy Martinez is the best! I always know I am in good hands when Cindy is at the Los Alamos branch. Best customer service and always goes above and beyond!!

Andres is the best, I can’t thank him enough for all his help with the loan process!!