Personal Loans > Personal Loans Near Me > Illinois > Schaumburg > Consumers Credit Union
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Credit union

Consumers Credit Union Woodfield Rd, Schaumburg

3.3
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(10)
Closed
Thursday10AM–2PM

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Reviews

There are 10 customer reviews. Check out their experiences with this business.

3.3 / 5
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  • G

    Greg Torrez
    1
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    If I could give zero stars I would!!!Worst customer service ever!!!!! I want to close out my HELOC with and I get an endless run around. I just want to meet with a person face to close out a loan that I did not authorize an extension to 2032. MECU/Andigo were great and trustworthy. CCU to me is unethical and unprofessional!!!!

    Response from the owner

    Hello Greg, thank you for taking the time to leave a review. We sincerely apologize for the poor service experiences you've outlined above. A HELOC specialist is researching this request and will be following up with you within 1 business day-- they will be calling the number on record with CCU. If you prefer we call another number, we ask that you fill out the quick feedback form on the footer of our website: www.myconsumers.org. Regards

  • K

    Karen Jones
    1
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    It's so sad to be with a wonderful company for over 30 years, just to have it taken over by a company that doesn't share the same customer service morals. You can't even call a branch directly. You have to go to some main hub that can't answer any of your questions about the branch. It is unacceptable to not be able to call a branch direct. As I type this now, I'm on hold and on minute 19 and holding. I am saddened at the loss of Andigo and their people that care.

    Response from the owner

    Hello Karen- thank you for your membership and for taking the time to leave a detailed review. We understand the importance of giving our members options to connect with our employees. Our branch specialists will gladly provide their direct line to any inquiring members. However, branch numbers are not published in order to allow employees to prioritize and effectively serve those members who are using our lobby and drive up services. If you would like us to help you connect with a specific branch employee, please complete the quick feedback form on the footer of our website- www.myconsumers.org. Warm Regards

  • A

    Alexandra
    5
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    Very happy with my experience here. I've been banking with Andigo for some time now (back when they were still called MECU) and I've never had issues with them! The reps there are always super professional and pleasant to work with. This time I needed to apply for a personal loan. I filled out the information on their website and not long after I received a call from Celina. She went over everything with me and by the next day I was approved! She walked me through the entire process to make sure I understood what happened next and what to expect. I couldn't be happier with her service. She deserves recognition for her hard work and great attitude. Would definitely recommend and will be returning next time I need a loan. Thank you Andigo for helping me get the money I needed to move into my new apartment!

  • R

    Ralph Byrd
    5
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    My wife and I recently joined Andigo. The service has been way above and beyond. I have worked with multiple people , and everyone has the same high quality of service.They have helped me with a personal loan and getting a high limit Visa. I am going to commit to them in full based on the outstanding treatment we have received so far. They treat you as a person and individual versus just a number. I have had credit issues in the past that improved, and Andigo looked past all that and put us in a much better financial position very quickly. 5 stars is not even close enough to truly representing their service and customer treatment. If the time comes when I need to refinance my house, they will be the only group I will do business with.

  • A

    Ana H
    1
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    I use to absolutely love Andigo. Since their merger to CCU the service had dropped significantly!!!! When it was Andigo I would call CS and get an answer in 5 minutes flat. Now I wait 20-30 minutes. Their service has declined and now it is about profit. I will be closing my long time account with them. Andigo should have NOT gone through with the merger.

    Response from the owner

    Hi Ana, thank you for taking the time to leave a review. We sincerely apologize for the long wait times you experienced. Along with 24/7 live chat availability via online banking, we are committed to improving the Member Experience by investing more resources into our Member Service team. If you would like discuss your concerns in more detail with one of our leaders, please complete the quick feedback form on the footer of the myconsumers.org homepage. Warm Regards

  • J

    Jean Brandt
    5
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    I just opened an account with Andigo and the experience was great. Had a credit union years ago and loved it. Now I have a chance to do it again and am very thrilled. The online application was very easy and the customer support was friendly when I had my first few questions. Would highly recommend!

  • M

    M
    5
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    I'm new to credit unions in general and a new and happy customer of Andigo. Celina Cortez was extremely friendly and helpful throughout the whole process. I got a great rate for my car refi, and a credit card with a great rate and rewards! So far everyone I have dealt with has been helpful and friendly and has answered all of my questions. The process has been smooth and easy. 😃👍

  • G

    Gold Goudarzi
    5
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    We have been banking with Andigo, formerly known as MECU for over 25 years. Our most recent experience with Andigo regarding a loan for a vacation home has been very positive. Lisa and Kimberly have been a great help. They both are very knowledgeable in their field and were there when we had a question or needed help with the process. They are a great asset to Andigo. We highly recommend Andigo for all your banking!

  • W

    Woon Lee
    1
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    I being a guarantor for a car loan for a friend of mine. Andigo office in Hoffman Estate admitted it was an error and say it will fix it. But keep bouncing me to different departments. It has been 9 months. My credit score being impacted substantially because of this issue. They didn't take care the problem but keep calling me for new business. I strongly discourage anyone to do business with this Credit Union. They will offer you good deals, but issue like this, they don't step up and fix it. Try to imagine if this happen to you or your family.

    Response from the owner

    Mr. Lee, Someone will be reaching out to you to resolve this issue. I apologize for your experience with us as we always strive for total member satisfaction.

  • S

    Sameer Uzzaman
    5
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    I have my both car loans with Andigo and they give the best interest rate and I don't think any bank can beat that, Natalie Murphy was my loan officer and she helped me to get my loan pass through in a very short time. I would definitely recommend Andigo to my family and friends if they ever decide to buy a car. Thanks Natalie for helping me out, you're the best...

Business Info

1501 Woodfield Rd, Schaumburg, IL 60173, United States

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FAQs

  • 1. What Can I Do to Contact Consumers Credit Union?

    One of the easiest way is to call their phone number +1 877-275-2228. Another way is to complete an application through their official website and wait for them to get back to you.
  • 3. How Do I Get a Loan from Consumers Credit Union?

    You can visit their store nearby or request a loan on their website. It's worth noting that a fast installment loan may suit your needs better. We suggest you weigh your options and make an informed decision.
  • 5. What to Do if I Default on a Loan?

    Failure to repay a loan can harm your credit score. Contact the loan provider as soon as possible and see if you can find a solution.
  • 2. Where Can I Find Consumers Credit Union?

    1501 Woodfield Rd, Schaumburg, IL 60173, United States is the address of Consumers Credit Union. Use an online map to plan a route beforehand so you can get there fast.
  • 4. Is Consumers Credit Union an Agency or a Lender?

    Consumers Credit Union is a Credit union. If you have no idea what type of loan you want, check out our platform to learn about Fast Title Loans. With a focus on title loans, it can also help you get the best deal.
  • 6. Can People With Bad Credit Get a Loan From Consumers Credit Union?

    Yes. Borrowers can also check out our platform to get a personal loan online with bad credit through Fast Title Loans, which is a reputable loan services provider.