Christian Financial Credit Union 23 Mile Rd, New Baltimore

We were originally former motor city credit union members until Christian Financial bought them out. Let me say we are not too impressed with the new ownership. Not only can you not get through on the phone, but no one answers their emails either. We dislike their pay bill system. You can’t even pick your own date nor does the money come right out when you pay that bill and we absolutely hate that our direct deposit is not at are disposal until 9:00 am that pay day! It should be after midnight.

If you enjoy long wait times, untrained staff, and frustrating transactions, this is the place for you. Went in today for a very simple transaction. Only one person at the window and one teller running the front end. Stood there for 15 minutes while a very frustrated patron couldn't get answers about their account at the counter. Personal banker was sitting in their office watching me wait, playing on her phone. The girl working drive thru asked me twice what I was doing before she would help me, I had to shout it to the whole lobby. After all that, she couldn't do the same transaction ive been doing there for the last 4 months. Definitely won't be going back.

Only open in Drive through with 1 lane open is completely poor service. Our time is valuable and this credit union has always been like this, way before the "Covid" excuse every business uses for there ineptitude. Corporate doesnt care obviously. I've been telling my wife we need to get out of this bank for years! ears

Well after working there for 3 years and being the best drive through worker they had(but because i didnt keep the line backed up trying to sell products through a drive through, ya know the thing people use when theyre in a rush, dont have time to stop and fill out paperwork, i was let go because i didnt selllll there product, here i am now still a member and recently had fraud on my account just canceled my card, and with the charge that came through it dropped my account in the negative, now because i dont have my savings directly setup to my checking as they recommend but when my card was compromised last time and they drained both checking and savings it too alot longer the fraud got me before i could transfer on the app that dont work on sundays usually , i am in middle if paying for a wedding and after “reviewing my account” i am still stuck paying a fee lol, this place is kinda joke, i hope they make this right but being a former employee i dont see it happening.

Been with CFCU since 1976 and they have been great. Got my first car loan through them. Very helpful and pleasant. Many locations so that makes it convenient. Yes they do get busy but so do other banks and CU.

Waited in line at the drive-thru. for 19 minutes to cash a check while other people were behind me went in front of me and got their banking done before me.

I've worked with CFCU for many years. I have always received prompt and professional service from them, either in every day banking or when needing financing. I was just in this past week and informed the woman at the counter that I needed some funds released much faster than normal in order to make a purchase. Fifteen minutes later I was informed that my funds would be available right when I needed them. They've done a good job for me over the years and I will continue to do business with them.

I’ve been banking with them for 10 years and I’ve never been disappointed! Today Kathy helped me and she was an absolute pleasure to work with! Thorough, good energy, and quick!

Inside closed on a normal business day and normal hours. Drive through only open and moving extremely slow

I have been going to this location for over 5 years. The service has always been great. I did have a issue once with my line of credit, where it was closed without my knowledge till it was to late. Rebekah Monroe the Marketing Manager, was able to solve my account issue and was very transparent with what happened to caused this issue in the first place.