Bridgewater Credit Union, A Division of Merrimack Valley Credit Union Main St, Bridgewater

I don't do banking with this institution but I've had a car loan for over 2 years. I had a problem with processing my loan pmt thru my own bill pay account with my bank. I spoke with Edelyn in customer service and explained my situation. I've never been late on my loan and wanted to pay over the phone. I had never asked before but I asked for a waiver on the phone charged and she said she could. So happy for the great customer service and understanding!!! Thank you as I'm also on a fixed income and can't afford any additional fees. God Bless...

I have bn a Customer For 2 n a half years. Had a car loan that i just recently paid off 2 n half years early. The customer service is great & they always treated me with kindness & respect. They have always bn so helpful with anything i needed. I recommend them to anyone for any banking & loan needs.

When I joined in 2013 Bank was Great. Since they merged with Merrimack communication has gone downhill. I paid a loan off and was never told to close the checking account or they would start drawing inactivity fees until account was empty. I hope they just closed it and aren't planning on sending me a bill. Also they dropped the ball on my being able to refinance big time witch cost me thousands in extra interest.

Absolutely the worst banking experience I’ve had. I closed my account due to poor customer service and at the time of closing I clarified there were no pending payments, and obtained confirmation my account was closed. Weeks later I’m notified my savings account is over drafted... and I owe them a small amount. Horrible horrible practices, you don’t screw around with peoples money, but here they don’t seem to care.

I've never dealt with such a "HORRIBLE" banking on-line program. I am unable to gain access to my account without having to request a special password which is sent to my phone and then entering it into the banking website twice. This is ridiculous. The customer service reps are great but it takes so long just to obtain my balance or pay a bill that I am researching other banks. Just too much of a hassle!

This credit union was great when I first joined. Lately, the credit union really seems to have become worse in terms of customer service ever since the merger with Merrimack Valley. Especially on the phone. The wait times are longer and no one seems to be able to answer a question unless I walk into the branch. It's a catch 22 for me since I moved away from Bridgewater. The branch employees are great and helpful but if you need to rely on phone customer service; good luck.

Called to resolved some issues with my card keep declined. Call center Jamie was rude she has no patience 😡 and hang up on me. I'm so disappointed since I never had any issues with them before. They need to do better. That call center thing now is going to kill the customer service. I wish I could give no 🌟

It’s a very nice office with very good staff. Never had a bad problem with my accounts.

Site is frequently down! Unable to access my account or pay bills...very frustrating

Always courteous, timely, and professional. Their services are well priced or sometimes free (i.e. Notary)!