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Bank

Bank of the West Bush St, San Francisco

2.5
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(10)
Closed
Wednesday9AM–5PM

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Reviews

There are 10 customer reviews. Check out their experiences with this business.

2.5 / 5
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  • L

    L M
    1
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    I am a new customer and purchased a $130k 5th wheel. They are the most unprofessional bank I have ever dealt with. They did not send any welcome paperwork and then called when first payment was late. I immediately paid the 1k per month payment and let them know that customers who can afford payments of 1k per month may need some welcome packet material to know when to make their payments. Lack of workers or having issues sending materials is not an excuse. Demand better from your employees Bank of the West and preach excellence in customer service. I accept solutions not excuses.

  • l

    leelee m
    1
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    Very dishonest company, very bad customer service. At all costs, this bank should be avoided! If I could give less than one star, I would. We got an RV loan through them and three weeks later have no plates, no registration and no communication!! We waited on hold for 2 1/2 hours to reach someone and a very snippy supervisor refused to give us any contact info or information at all and said sometimes it can take 4 MONTHS. We were never told that when we did the loan and never would have done it with them. Look this company up, we should have. Hope this helps someone else.

  • J

    Johnrey “JM” Magcaling
    5
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    I moved here last month and I started having issues on my account. Thelma S. And Mila S. Both tellers were very helpful! In fact i get a call occasionally just to check how I am doing. I love banking with Bank of the west especially at this branch staff are very friendly and accommodating. Kudos to you Thelma and Mila!

  • X

    Xiufeng Xie
    1
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    The Bank of the West has the most horrible customer service. I am shocked by their disturbing behavior to threaten a customer. When I contacted them about an overdraft fee caused by system errors, the CSR made up a fake story saying that the fee is not an overdraft fee but a cancellation fee after I clicked a "cancel payment" button. But I never did that. When the CSR realized that I have solid evidence in my message box proving her story is fake, she threatened to close my account! The CSR tried to force me to say "I clicked the cancel payment button" over the phone. She told me if I refuse to say that, she would shut down my bank account. I did not click such a button, so I cannot say that. The CSR got mad and rudely hanged up the phone. The bank crossed the line here. They forced a customer to say some unreal things in favor of the bank by threatening the customer. I want more people to be aware of how the Bank of the West treats the consumer with troubles, insults, and threats.

  • E

    Eva Peron
    1
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    Bank is not a real bank. Was denied an account online after I was approved over the phone. Very disorganized and very misleading. They are also a bait and switch company. Their debit cards are also readily rejected and long hold times on deposits negate anyone (hopefully) from wanting an account from this seedy company.

  • R

    Ryan Sims
    1
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    After getting an auto loan through Bank of the West, my vehicle got totaled in an accident. The insurance process was massively delayed due to Bank of the West not sending the companies the information that I requested. It literally took 4 months of my calling, and they never faxed them like they said they would. Every time I was on the phone with them, they told me everything that I wanted to hear and nothing ever got done. It might have helped if there was a branch to physically go into, but unfortunately I'm hundreds of miles from the nearest one. DO NOT DO BUSINESS WITH BANK OF THE WEST! They are evil with their intentions, and have zero sympathies to their customers.

  • J

    Jerry Joaquin
    1
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    On November 27 Bank of the West was sent a 2 checks to pay off a Car and RV Loan. They picked up the check at the Post Office and I have a signed receipt for picking them up. The check for the RV was cashed and the loan paid off. The check for the Auto somehow is missing. I've speaking with many different people in the loan department and each one has given me a different answer that includes a supervisor. It is one month since they received the check and no one has any Idea where the check is. This will be the last time I ever have any business with this institution. I'm presently waiting for a call from a Kim from Corporate. I contacted them today and left them all my information.

  • s

    skrochman earthlink net
    1
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    Bank of the West on Bush Street was next to my place of work and a logical choice to open an account when I arrived in San Francisco to start a new job in 1996. From the very start, I had difficulty with this bank accepting checks and depositing them into my account. We aren't talking about sketchy out of country checks from foreign governments, no, they had difficulty with checks from major institutions and other banks just down the street. They would hold them for as long as possible and give every sort of reason for not clearing them for as long as possible. Case in point, today I was told my account was locked because of suspicious activity. What suspicious activity you might ask? I deposited a check from my tax return, from the state of California. Clearly suspicious! How do I find out my account was locked? When I was trying to buy Christmas presents for my family. Over an hour and a half on the phone and four phone calls later I was put in touch with Victor at my home branch on Bush Street. He could not have been more rude and obnoxious. He even said he could fix the problem, but for the fact that I was so angry! Three days Half-past and still no money in my account from this check, because it looks like a “security risk”. Do yourself a favor, find a bank that isn't on its way out of business. I’m moving my account to USAA.

  • K

    Kate Moore
    1
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    Worst customer service I have ever experienced. Takes minimally 10 days for them to respond to an online banking message and when they do, they still fail to resolve the issue. Don't even bother trying to call them as you'll need to spend hours on the phone waiting for someone to answer.

  • K

    Kristen H
    1
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    Used them to purchase an RV from a private party- they had the best rates I could find. Got an almost instant pre approval for the purchase amount. The loan process was rough. It would have been ok if they would have laid out the timeline after the initial approval so I and the seller would have understood what to expect. I called in daily to them to find out next steps and what was going on. The loan processor I dealt with (Ricky) was nice but obviously very busy. In all, the loan took about 10 business days from approval until I got the check, and I am pretty sure that is standard for them. Luckily I had a very nice seller. My biggest complaint was that following the loan close they were supposed to transfer the title and send out a new tag. I was told I would have it in under 30 days. After 25 I called them to find out a status update and was told no one had done anything with the paperwork. The apologized and “put a rush” on the transfer. I was told that would take 10 days. On day 10 I called again. Still no tag, still no one could figure out what was going on. I have now called about 5 times. Each call taking a minimum of 30 minutes of my time, 8 weeks after purchase still no tag, and the best answer I have gotten is that the title work paper was complete last week and I should have the plate “soon.” So I have an RV parked that I cant use legally and no one at Bank of the West cares.

Business Info

295 Bush St, San Francisco, CA 94104, United States

Nearby Personal loans in San Francisco

FAQs

  • 1. What Can I Do to Contact Bank of the West?

    You can dial their phone number +1 415-765-4886. Another way is to complete an application via their user-friendly website and wait for them to reach you.
  • 3. How Do I Take Out a Loan from Bank of the West?

    You can visit their store or request a loan on their website. It's worth noting that a quick online installment loan may suit your needs better. We suggest you weigh your options and make an informed decision.
  • 5. What to Do if I Default on a Loan?

    Failure to repay a loan can lower your credit score. Contact the loan provider as soon as possible and see if you can change the term length.
  • 2. Where Can I Find Bank of the West?

    295 Bush St, San Francisco, CA 94104, United States is the address of Bank of the West. Use an online map to plan a route beforehand so you can get there fast.
  • 4. Is Bank of the West an Agency or a Lender?

    Bank of the West is a Bank. If you have no idea what type of loan you want, click here to learn about Fast Title Loans. With a focus on high-approval-rate title loans, it can also help you get all kinds of financial services.
  • 6. Can People With Bad Credit Get a Loan From Bank of the West?

    Yes. Borrowers can also click here to request a quick personal loan online with bad credit through Fast Title Loans, which is a reputable loan services provider.