ACE Cash Express E Hedding St, San Jose

The customer service manager, Pricilla Reyes is always helpful and very polite.

Talia was helpful and made sure that I understood the loan process since I have never done it before.

Terrible experience the two times I have gone. I tried to call but it wouldn't go throughm also the attendant didn't explain what I needed correctly. I had to leave and return with extra documents multiple times. I got denied 3 times once for "not verifying employment" although I provided payment, bank statements, contact numbers and my office number. His reasoning was that we didn't have an office. I explained that I work from home and within the home of clients since I was a contractor. The second time was because he couldn't verify income although I gave him an invoice of the sessions I was paid, my bank statement with highlighted deposits and showed him my account on my phone with the most recent deposits. Hmmm something is not right. Lastly, I was rejected cause he couldn't verify my bank account. Again I gave him a blank check, a statement, and a review of my recent transactions. He said my check didn't have my physical address. I explained that I don't receive mail to my physical address so it was impossible. He suggested for me to change that on my check then have them mailed to me. I guess he wasn't paying attention when I said THE MAIL SYSTEM DOES NOT MAIL ANYTHING TO MY PHYSICAL ADDRESS. They send everything back. Maybe next time instead of being properly prepared I'll be shady and photoshop my check to make them happy. Terrible

Yes I will admit, from the outside it doesn't appear all that great, but this is a professional service and the people here are great so if u don't like the way they "look" from the outside try pulling ur head out ur silver spoonfed ass and be grateful they even offer a service such as an advance payday loan. Mornon

Almost closing time, but Jessica, d attendant, still met my needs with great n positive attitude. That's really something I don't see nowadays with these check cashing places. Keep it up guys!

Talia was an amazing helper. Tried a moneygram somewhere else and they wouldn’t help me. Thank you

Priscilla was so helpful went above and beyond. Thanks ace!

Thank you Pricilla for all your help.

I think that it went good but I have a complaint. I know that some body missed place a check of mine and would like to know what happened to my other check.

very professional, greeted in a nice manner and very time friendly. highly recommend!