Academy Bank W Thunderbird Rd, El Mirage

I'm not happy with this bank. I have been at this location for 5 years or so now. 4 years ago about March of 2017 I had my wallet stolen and from that point on my bank account has been hacked and money is constantly being drained out of my account. I have closed down to accounts and reopened new ones. These individuals at this location can be shady at times. Most of the time they claim they can't do anything to help. They all have a bad attitude problem and gossiping issues behind customers backs.

I have. Credit card which I opened at the el mirage location to help build credit. The entire staff has been so kind and friendly whenever I have gone In. I don’t enjoy going into Walmart stores but this location o enjoy because of the customer service and cleanliness.

Seen i had a over draft and transfered money right away but still got a over draft fee. Call them they said nothing they can do. So i have no money to where we over draft 20 bucks i use my earnin app to cash out 100 to take care of it and maybe get food for my three kids till payday. Then i look the next day and i now have 20 to last a week. Why is there nothing you can do

They are awesome here. Very helpful and makes banking a pleasure. Thanks Lavonna and Areel

Literally have had my account for maybe 3 months used my debit card once and was told that it has been “hot carded” and that I now have to go inside a local center just get a new card after customer service advised that my account and card was in good standing definitely not happy with the experience so far with this bank

Here at Academy bank they are great and always take care of your needs, they always have a smile. I’ve been a proud customer for 8 years now. Thx Academy…

I had an unpleasant experience and Mary was quick to address and resolve the situation, I'm very happy that there are places and people who still value their customers, and are willing to provide awesome customer service.

Doug, Lorna, and Denise are amazing. they are so helpful and professional .

I absolutely love this location, and all the staff at this location. This is my favorite branch of the Academy Banks, thus far.

I would not recommend this bank! Stay away from it. They put my account on hold for literally 2 weeks. My bills were late, I even got paid again before I got to use my own money. I’m leaving this bank before they pull some other bs. I wouldn’t be surprised if they stole some of my money!