1st Franklin Financial Us Hwy, Athens
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There are 9 customer reviews. Check out their experiences with this business.
This place is awful harassing calls before the due date of your loan even after u set a date with them they continue to call an harass you. Also called our references like we were behind or late and we have never been behind only late one time an that was because they closed early due to covid few months back so pd it the next day with a late fee even tho I dnt think I should've had to pay a late fee do to it being there fault it wasn't pf on due date! Will never us this company again an as soon as I can I will find another company to take this loan away from these rude people!! When u have good clients that pay u shouldn't harass them!Response from the owner
We would like to apologize for your disappointment with our Athens office. Please know that your feedback is important to us and we would like to discuss this matter with you. Please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.
Been doing Business with this group ever since my cancer Diagnosis back in 2018. Neisy has been a Absolute Dream to work with and helps me with all my needs. The Company needs more people like Her !Response from the owner
We want you to know how much we appreciate your review, Kenny! Our staff works hard to deliver the best customer service experience possible.
My husband called this morning to see they could help us the lady said I have to run to the bank then I work this up and call you back. Wow still no call back. Thanks Athens office for not calling back to dayResponse from the owner
Hello, Kelly. The experience you described is not characteristic of the level of service we expect our office personnel to deliver. We have shared your review with the Branch Manager and Regional Director and would like to apologize on behalf of our Athens staff. If you wish to further discuss your experience, please contact our Quality Assurance Department at 1-800-700-7943.
TTracy D. Twitty5
This is literally the best loan place in America! They not only help you in hard times but help fix your credit!Response from the owner
Hello, Tracy! We appreciate your business and value your feedback. If there is anything we can do for you, please let us know!
Neisy is wonderful and fast. If you need anything just give her a callResponse from the owner
Thanks for referring our Athens team member to others, Sabrina!
Great customer service!! Friendly & professional. Been with Franklin Financial over a year. Would highly recommend them to anyone. !! They work with you.!!Response from the owner
We will be sharing your review with the team to encourage them to continue to strive for excellence in customer service. We are delighted to have had the opportunity to serve you.
They made me feel so at ease with the whole process. They were so friendly and very knowledgeable. I would recommend always.Response from the owner
It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence.
They always do what they can to help me get the money I need..they are fun to be aroundResponse from the owner
Hi, Heather! We are so glad we were able to help you. Helping our customers is what we love best.
Charges more interest than loan sharks, don't let them ruin your lifeResponse from the owner
We'd like to apologize for your disappointment with our company. If you'd like to speak to someone at our corporate office, please contact our Quality Assurance Department at 1-800-700-7943.
926 US Hwy 72 E, Athens, AL 35611, United States
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